Custify vs JustCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Custify offers fewer features (44 vs 100) and more integrations (25 vs 15). Starting price: Custify at $99/mo vs JustCall at $29/mo. Custify has 43 unique features while JustCall has 99 unique features, with 1 features in common.
| Custify | JustCall | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 44 | 100 |
| AI-Powered Features | 10 | 30 |
| Starting Price | $99/mo | $29/mo |
| Pricing Tiers | 3 | 13 |
| Integrations | 25 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 9 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (0 vs 25)
| Feature | Custify | JustCall |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Access (2 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Admin & Management (0 vs 6)
| Feature | Custify | JustCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (11 vs 2)
| Feature | Custify | JustCall |
|---|---|---|
| Advanced Reporting | ||
| Automated Insights | ||
| Benchmarking | ||
| Customer Health Card | ||
| Customer Health Scoring | ||
| Customer Segmentation | ||
| Engagement Tracking | ||
| Forecasting | ||
| Moment Analysis | ||
| Predictive Insights | ||
| Propensity Scoring | ||
| Sentiment Analysis | ||
| Usage Analytics |
Apps (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Mobile and Desktop Apps |
Automation (4 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Automated Alerts | ||
| Automated Onboarding Workflows | ||
| Churn Prevention Automation | ||
| Playbook Automation | ||
| SMS Bots |
Collaboration (3 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Smart Scheduling | ||
| Task Management | ||
| Team Collaboration |
Communication (5 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Batch Email Campaigns | ||
| Customer Communication Hub | ||
| Customer Portal | ||
| In-App Messaging | ||
| Training Portal |
Compliance & Quality (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Call Recording |
Customer Data (3 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Account Management | ||
| Customer Timeline | ||
| Success Plan Creation |
Customization (2 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Custom Fields | ||
| White Labeling |
Developer Tools (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| APIs and Webhooks |
Feedback (2 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback & Quality (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Post-Call Survey |
Inbound Management (0 vs 3)
| Feature | Custify | JustCall |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (6 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| API Access | ||
| Attribute Mapping | ||
| Customer Data Sync | ||
| Data Export | ||
| Knowledge Base Integration | ||
| Webhook Support |
Integrations (0 vs 7)
| Feature | Custify | JustCall |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Messaging (0 vs 11)
| Feature | Custify | JustCall |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Live Call Monitoring |
Organization (0 vs 4)
| Feature | Custify | JustCall |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (0 vs 6)
| Feature | Custify | JustCall |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (0 vs 5)
| Feature | Custify | JustCall |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Resources (1 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Resource Library |
Revenue (1 vs 0)
| Feature | Custify | JustCall |
|---|---|---|
| Expansion Revenue Management |
Safety & Security (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Appointment Scheduling |
Security (4 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Audit Logs | ||
| Compliance Management | ||
| Role-Based Access Control | ||
| Secured Line | ||
| Single Sign-On |
Training & Coaching (0 vs 2)
| Feature | Custify | JustCall |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (0 vs 18)
| Feature | Custify | JustCall |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (0 vs 1)
| Feature | Custify | JustCall |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in Custify (43)
Mobile App
Multi-Language Support
Advanced Reporting
Benchmarking
Customer Health Card
Customer Health Scoring
Customer Segmentation
Engagement Tracking
Forecasting
Predictive Insights
Propensity Scoring
Usage Analytics
Automated Alerts
Automated Onboarding Workflows
Churn Prevention Automation
Playbook Automation
Smart Scheduling
Task Management
Team Collaboration
Batch Email Campaigns
+ 23 more unique features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
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