Channels vs Sangoma
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers the same number of features (37 vs 37) and fewer integrations (6 vs 7). Starting price: Channels at $29/mo vs Sangoma at Contact Sales. Channels has 37 unique features while Sangoma has 37 unique features, with 0 features in common.
| Channels | Sangoma | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 37 |
| AI-Powered Features | 1 | 2 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 6 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 60% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| AI Auto-Attendant |
Call Management (7 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Call Distribution Rules | ||
| Call Forwarding | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Cloud (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| Sangoma Cloud Infrastructure |
Collaboration (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| TeamHub |
Contact Center (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| Contact Center as a Service (CX) |
Contact Management (2 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Support (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Web Call Widget |
Customization (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Web Call Personalization |
Desktop (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| TeamHub Desktop App |
Emergency Management (0 vs 2)
| Feature | Channels | Sangoma |
|---|---|---|
| Quicklert | ||
| Unified System for Mass Notifications |
Hardware (0 vs 3)
| Feature | Channels | Sangoma |
|---|---|---|
| Sangoma P-Phones | ||
| Sangoma Room Phone | ||
| Vega VoIP Gateway |
Healthcare (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| Nurse Call & Remote Patient Interaction |
Infrastructure (0 vs 2)
| Feature | Channels | Sangoma |
|---|---|---|
| Managed Power | ||
| Starbox (Business Voice Plus) |
Integration (0 vs 5)
| Feature | Channels | Sangoma |
|---|---|---|
| EHR Integration | ||
| Jazzware Integration | ||
| Microsoft Teams Integration | ||
| PMS Integration | ||
| POS System Integration |
Integrations (2 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| SMS |
Mobile (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| TeamHub Mobile App |
Networking (0 vs 6)
| Feature | Channels | Sangoma |
|---|---|---|
| Managed 5G Access | ||
| Managed Internet | ||
| Managed Network & Connectivity | ||
| Managed SD-WAN | ||
| Managed Wi-Fi | ||
| Network Switches |
Phone Numbers (5 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Productivity (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| Appointment Scheduler |
Quality Assurance (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Retail (0 vs 2)
| Feature | Channels | Sangoma |
|---|---|---|
| POS Connectivity | ||
| Sangoma Curbside |
Sales (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Outbound Calls |
Security (0 vs 3)
| Feature | Channels | Sangoma |
|---|---|---|
| Managed Cloud Firewall | ||
| Managed Security | ||
| On-Premises Firewall (Fortinet-Powered) |
Support (2 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support |
Team Management (1 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Video (0 vs 1)
| Feature | Channels | Sangoma |
|---|---|---|
| Video Conferencing |
Voice (0 vs 5)
| Feature | Channels | Sangoma |
|---|---|---|
| Call Recording | ||
| SIP Trunking & Faxing | ||
| Sangoma UCaaS | ||
| Voicemail Transcription | ||
| Wholesale SIP Trunking |
Voicemail (2 vs 0)
| Feature | Channels | Sangoma |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (37)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
+ 17 more unique features
Only in Sangoma (37)
AI Auto-Attendant
Sangoma Cloud Infrastructure
TeamHub
Contact Center as a Service (CX)
TeamHub Desktop App
Quicklert
Unified System for Mass Notifications
Sangoma P-Phones
Sangoma Room Phone
Vega VoIP Gateway
Nurse Call & Remote Patient Interaction
Managed Power
Starbox (Business Voice Plus)
EHR Integration
Jazzware Integration
Microsoft Teams Integration
PMS Integration
POS System Integration
TeamHub Mobile App
Managed 5G Access
+ 17 more unique features
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