Channels vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers fewer features (37 vs 112) and fewer integrations (6 vs 10). Starting price: Channels at $29/mo vs RingCentral at Contact Sales. Channels has 36 unique features while RingCentral has 111 unique features, with 1 features in common.
| Channels | RingCentral | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 112 |
| AI-Powered Features | 1 | 8 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 6 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 75% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Channels | RingCentral |
|---|---|---|
| Call highlights | ||
| Call summaries | ||
| Meeting insights | ||
| Robocall mitigation and spam blocking | ||
| Sentiment analysis |
Administration (0 vs 6)
| Feature | Channels | RingCentral |
|---|---|---|
| Call queues | ||
| Cloud Private Branch Exchange (PBX) | ||
| Dial-by-name directory | ||
| Greetings | ||
| Multi-level Interactive Voice Response (IVR) or Auto-attendant | ||
| Music on hold |
Analytics (0 vs 5)
| Feature | Channels | RingCentral |
|---|---|---|
| Adoption analytics | ||
| Business analytics | ||
| Business analytics APIs | ||
| Live call queue monitoring | ||
| Quality of service analytics for IT professionals |
Audio (0 vs 1)
| Feature | Channels | RingCentral |
|---|---|---|
| Background noise reduction |
Call Management (7 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Call Distribution Rules | ||
| Call Forwarding | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Contact Management (2 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Support (1 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Web Call Widget |
Customization (1 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Web Call Personalization |
Fax (0 vs 9)
| Feature | Channels | RingCentral |
|---|---|---|
| Advanced fax spam blocking | ||
| Custom fax cover pages | ||
| Email-to-fax | ||
| Fax scheduling | ||
| Group faxing capability | ||
| Instant fax alerts | ||
| Print incoming faxes automatically | ||
| Print-to-fax | ||
| Scan-to-fax |
Integrations (2 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 1)
| Feature | Channels | RingCentral |
|---|---|---|
| SMS | ||
| Unified inbox |
Phone (0 vs 27)
| Feature | Channels | RingCentral |
|---|---|---|
| Answering rules | ||
| Automatic call recording | ||
| Bridge call appearance (open beta) | ||
| Call delegation | ||
| Call flip | ||
| Call forwarding | ||
| Call from computer softphone | ||
| Call park | ||
| Call screening | ||
| Caller ID | ||
| Deskphone accessories and devices | ||
| Extensions | ||
| Heads-up display | ||
| Hot desking | ||
| IVR Editor |
Phone Numbers (5 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Push to Talk (0 vs 2)
| Feature | Channels | RingCentral |
|---|---|---|
| Auto-play | ||
| Push to Talk |
Quality Assurance (1 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Rooms (0 vs 6)
| Feature | Channels | RingCentral |
|---|---|---|
| Join 3rd party meetings | ||
| Mobile to room switch | ||
| Phone as personal controller | ||
| Proximity share | ||
| Rooms as a softphone | ||
| Voice commands to start a meeting |
SMS (0 vs 9)
| Feature | Channels | RingCentral |
|---|---|---|
| Advanced search function | ||
| Business SMS | ||
| Enhanced SMS deliverability | ||
| Group SMS/MMS | ||
| SMS Automations | ||
| SMS Messages sync | ||
| SMS integrations | ||
| Send more than plain text | ||
| Unified phone number |
Sales (1 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Outbound Calls |
Security (0 vs 7)
| Feature | Channels | RingCentral |
|---|---|---|
| 99.999% SLA uptime | ||
| Advanced call and fax blocking settings | ||
| Emergency response locations for 911 calls | ||
| Mobile Application Management for BYOD | ||
| RingOut and Number Masking | ||
| Single Sign On | ||
| TLS encryption / SRTP secure voice |
Support (2 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support |
Team Management (1 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| User Groups |
Team Messaging (0 vs 15)
| Feature | Channels | RingCentral |
|---|---|---|
| Add-Ins | ||
| Admin management | ||
| Calendar integrations | ||
| Customizable tabs | ||
| Device interoperability | ||
| File sharing | ||
| Group communication | ||
| Image pins and comments | ||
| Multi-channel participation | ||
| Notes | ||
| Personal folders | ||
| Presence status | ||
| Resource Center | ||
| Secure management | ||
| Task creation and management |
User Interface (3 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Video (0 vs 10)
| Feature | Channels | RingCentral |
|---|---|---|
| Breakout rooms | ||
| Browser join | ||
| Collaborative notes | ||
| Device switch between mobile and desktop | ||
| Digital whiteboarding | ||
| Dynamic end-to-end encryption | ||
| Live transcription (AI) | ||
| Remote Desktop Control | ||
| Share camera view on mobile | ||
| Team huddle |
Voicemail (2 vs 0)
| Feature | Channels | RingCentral |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Webinar (0 vs 9)
| Feature | Channels | RingCentral |
|---|---|---|
| Backstage prep & debrief sessions | ||
| Branded registration pages and emails | ||
| Configure automated emails | ||
| Join from anywhere | ||
| Marketing integrations | ||
| Polls | ||
| Q&A | ||
| Schedule, manage and run from the RingCentral app | ||
| Webinar host panel & QoS Analytics |
Unique Features
Only in Channels (36)
Call Distribution Rules
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
Using Your Own Number
+ 16 more unique features
Only in RingCentral (111)
Call queues
Cloud Private Branch Exchange (PBX)
Dial-by-name directory
Greetings
Multi-level Interactive Voice Response (IVR) or Auto-attendant
Music on hold
Call highlights
Call summaries
Meeting insights
Robocall mitigation and spam blocking
Sentiment analysis
Adoption analytics
Business analytics
Business analytics APIs
Live call queue monitoring
Quality of service analytics for IT professionals
Background noise reduction
Advanced fax spam blocking
Custom fax cover pages
Email-to-fax
+ 91 more unique features
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