Channels vs Phone.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers fewer features (37 vs 59) and more integrations (6 vs 5). Starting price: Channels at $29/mo vs Phone.com at $18/mo. Channels has 33 unique features while Phone.com has 55 unique features, with 4 features in common.
| Channels | Phone.com | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 59 |
| AI-Powered Features | 1 | 5 |
| Starting Price | $29/mo | $18/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 5 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| AI-Connect |
Accessibility (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| Mobile & Web Apps |
Account Management (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Address Book | ||
| My.Phone.Com |
Branding (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| Custom Phone Number |
Call Management (7 vs 16)
| Feature | Channels | Phone.com |
|---|---|---|
| Call Blocking | ||
| Call Distribution Rules | ||
| Call Forwarding | ||
| Call Handling Rules | ||
| Call Recording | ||
| Call Routing | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Caller ID | ||
| Customer Recognition | ||
| Dial-by-Name Directory | ||
| Do Not Disturb | ||
| Do Not Disturb Mode | ||
| Follow Me |
Calling (2 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Communication (0 vs 9)
| Feature | Channels | Phone.com |
|---|---|---|
| Audio Conferencing | ||
| Business SMS | ||
| Conference Calling | ||
| Fax Reception | ||
| Fax-from-Phone | ||
| International Calling | ||
| Video Conferencing | ||
| Voicemail | ||
| Voicemail to Email |
Compliance (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| HIPAA Compliance | ||
| SOC 2 Compliance |
Contact Management (2 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Core (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Business Phone Number | ||
| Call, Text, Video, and Voicemail |
Customer Support (1 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Web Call Widget |
Customization (1 vs 3)
| Feature | Channels | Phone.com |
|---|---|---|
| Greetings | ||
| Hold Music | ||
| Text-to-Greeting | ||
| Web Call Personalization |
Guarantee (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| 30-Day Money-Back Guarantee |
Hardware (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Analog Phone Support | ||
| IP Phone Connection |
Integration (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Application Integration | ||
| Click-to-Call |
Integrations (2 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| SMS |
Mobility (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| ProSIM |
Notifications (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| Call Notifications |
Phone Numbers (5 vs 5)
| Feature | Channels | Phone.com |
|---|---|---|
| Free Phone Number | ||
| Global Numbers | ||
| International Numbers | ||
| International Phone Numbers | ||
| Local Phone Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Toll-free Numbers | ||
| Using Your Own Number | ||
| Vanity Numbers |
Premium Services (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| Live Answer-Connect |
Productivity (0 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Video Meeting Transcription | ||
| Voicemail Transcription |
Quality (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| HD Voice |
Quality Assurance (1 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Live Listening |
Reporting (6 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| Advanced Data Export | ||
| Call Analytics | ||
| Call Logs | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Safety (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| E911 Service |
Sales (1 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Outbound Calls |
Setup (0 vs 1)
| Feature | Channels | Phone.com |
|---|---|---|
| Number Porting |
Support (2 vs 2)
| Feature | Channels | Phone.com |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| 24/7 Support | ||
| Expert Support |
Team Management (1 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Voicemail (2 vs 0)
| Feature | Channels | Phone.com |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (33)
Call Distribution Rules
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Using Your Own Number
Live Listening
Advanced Data Export
+ 13 more unique features
Only in Phone.com (55)
Mobile & Web Apps
Address Book
My.Phone.Com
AI-Connect
Custom Phone Number
Call Blocking
Call Handling Rules
Call Recording
Call Routing
Call Screening
Call Transfer
Call Waiting
Caller ID
Dial-by-Name Directory
Do Not Disturb
Follow Me
Menus
Queues
Schedules
Voice Tagging
+ 35 more unique features
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