Channels vs Microsoft Teams Phone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers more features (37 vs 36) and fewer integrations (6 vs 13). Starting price: Channels at $29/mo vs Microsoft Teams Phone at Contact Sales. Channels has 37 unique features while Microsoft Teams Phone has 36 unique features, with 0 features in common.
| Channels | Microsoft Teams Phone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 36 |
| AI-Powered Features | 1 | 7 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 4 | 5 |
| Integrations | 6 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| AI Personal Assistant | ||
| AI-Generated Summaries and Insights |
Accessibility (0 vs 2)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts |
Administration (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| One Admin Console |
Analytics (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Call Quality Dashboard |
Audio Quality (0 vs 2)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (7 vs 4)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Call Distribution Rules | ||
| Call Forwarding | ||
| Call Forwarding and Simultaneous Ring | ||
| Call Queues and Auto Attendants | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Queues App for Teams | ||
| Shared Calling | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 4)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Collaborative Calling | ||
| Free Incoming Calls | ||
| Seamless Calling | ||
| Unlimited Minutes to US & Canada | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Compliance (0 vs 3)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| eDiscovery |
Contact Management (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Management (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Customer Engagement Tools |
Customer Support (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Web Call Widget |
Customization (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Web Call Personalization |
Device Support (0 vs 3)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Integration (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Contact Center Integration |
Integrations (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| SMS |
Mobile (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Teams Phone Mobile |
Network Management (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Automatic Bandwidth Controls |
PSTN Connectivity (0 vs 3)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Phone Numbers (5 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Quality Assurance (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Live Listening |
Reliability (0 vs 3)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Reporting (6 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Safety (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Emergency Calling |
Sales (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Outbound Calls |
Security (0 vs 2)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| End-to-End Encryption | ||
| Retention Policies |
Support (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support |
Team Management (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Voicemail (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Workplace (0 vs 1)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Channels (37)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
+ 17 more unique features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
View Channels details View Microsoft Teams Phone details Channels alternatives Microsoft Teams Phone alternatives
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