Channels vs Microsoft Teams Phone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers more features (37 vs 0) and more integrations (6 vs 0). Starting price: Channels at $29/mo vs Microsoft Teams Phone at Contact Sales. Channels has 37 unique features while Microsoft Teams Phone has 0 unique features, with 0 features in common.
| Channels | Microsoft Teams Phone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 0 |
| AI-Powered Features | 1 | 0 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 85% |
Feature Comparison by Category
Call Management (7 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Call Distribution Rules | ||
| Call Forwarding | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Contact Management (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Support (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Web Call Widget |
Customization (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Web Call Personalization |
Integrations (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| SMS |
Phone Numbers (5 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Quality Assurance (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Outbound Calls |
Support (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support |
Team Management (1 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Voicemail (2 vs 0)
| Feature | Channels | Microsoft Teams Phone |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (37)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
+ 17 more unique features
Only in Microsoft Teams Phone (0)
View Channels details View Microsoft Teams Phone details Channels alternatives Microsoft Teams Phone alternatives
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