Channels vs GoTo Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers fewer features (37 vs 110). Starting price: Channels at $29/mo vs GoTo Connect at Contact Sales. Channels has 36 unique features while GoTo Connect has 109 unique features, with 1 features in common.
| Channels | GoTo Connect | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 110 |
| AI-Powered Features | 1 | 14 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 6 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (0 vs 11)
| Feature | Channels | GoTo Connect |
|---|---|---|
| AI Call Summary | ||
| AI Call Transcripts | ||
| AI Chat Analysis | ||
| AI Meeting Summary | ||
| AI Optimization | ||
| AI Receptionist | ||
| AI Sentiment Analysis | ||
| AI Topic Detection | ||
| AI Topic Monitoring | ||
| Interaction Summaries | ||
| Supervisor Recovery |
Administration (0 vs 9)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Call Management & Phone System | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| GoPilot AI | ||
| Multi-Site Admin & Management | ||
| Single Sign-On | ||
| Sound Clips | ||
| Text-To-Speech | ||
| Unified Admin |
Analytics & Reporting (0 vs 11)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Analytics | ||
| Call Reports | ||
| Call Routing Optimizer & Analytics | ||
| Customizable Dashboards | ||
| Enhanced Reporting | ||
| Interaction Details | ||
| Proactive System Alerts | ||
| Real-Time & Historical Reports | ||
| SMS Usage Reports | ||
| SMS/MMS Volume and Delivery Status | ||
| System Health Dashboard |
Call Management (7 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Call Distribution Rules | ||
| Call Forwarding | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Contact Center (0 vs 17)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Agent Dashboard | ||
| Agent Softphone | ||
| Attendant Console | ||
| Auto Queue Callback | ||
| Auto-Dialer | ||
| Call Campaign | ||
| Call Dispositions | ||
| Call Wrap-Up | ||
| Co-Browsing | ||
| Custom Ringback Music | ||
| Intelligent Call Routing | ||
| Monitor & Coach Agents | ||
| Position Announcement & Frequency | ||
| Priority Management | ||
| Ring Strategy |
Contact Management (2 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Experience (0 vs 10)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Campaign Templates | ||
| Chat Assistant | ||
| Contact Segmentation | ||
| Custom Contact Fields | ||
| Custom Surveys | ||
| Facebook & Instagram Messenger Channel | ||
| SMS & MMS Campaigns | ||
| Shared Inbox | ||
| WebChat Channel | ||
| WhatsApp Channel |
Customer Support (1 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Web Call Widget |
Customization (1 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Web Call Personalization |
Integration (0 vs 4)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Advanced Integrations | ||
| Automated Call Logging | ||
| Basic Integrations | ||
| Click-to-Call |
Integrations (2 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| API | ||
| Webhooks |
Meetings & Video (0 vs 12)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Breakout Rooms | ||
| Closed Captioning | ||
| Emoji & Audio Reactions | ||
| End-to-End Video Encryption | ||
| Flexible Layout | ||
| InRoom Link (H.323/SIP) | ||
| Local and Cloud Meeting Recording | ||
| Meeting Co-Organizers | ||
| Meeting Transcriptions | ||
| Miro Integration | ||
| Transcript Localization | ||
| Video Meetings |
Messaging (1 vs 3)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Automated SMS Messages | ||
| SMS | ||
| SMS & MMS | ||
| Team Messaging |
Phone Numbers (5 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Platform (0 vs 4)
| Feature | Channels | GoTo Connect |
|---|---|---|
| 99.999% Reliability | ||
| Call from Any Device, Anywhere | ||
| Mobile and Desktop Applications | ||
| Scalability |
Quality Assurance (1 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (1 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Outbound Calls |
Support (2 vs 1)
| Feature | Channels | GoTo Connect |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| 24/7 Support |
Team Management (1 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Voice & Call Management (0 vs 28)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Auto Attendants | ||
| Call Filtering | ||
| Call Forwarding | ||
| Call Handling | ||
| Call On Hold | ||
| Call Queues | ||
| Call Recording | ||
| Cloud Phone System | ||
| Custom Messages & Greetings | ||
| Customizable Dial Plans | ||
| Dial-by-Name Directory | ||
| Emergency Calling (E911) | ||
| Free International Calling | ||
| Hosted VoIP Phone Service | ||
| Hot Desking |
Voicemail (2 vs 0)
| Feature | Channels | GoTo Connect |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (36)
Call Distribution Rules
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
Using Your Own Number
+ 16 more unique features
Only in GoTo Connect (109)
Call Management & Phone System
Custom Roles and Permissions
Device Management
GoPilot AI
Multi-Site Admin & Management
Single Sign-On
Sound Clips
Text-To-Speech
Unified Admin
AI Call Summary
AI Call Transcripts
AI Chat Analysis
AI Meeting Summary
AI Optimization
AI Receptionist
AI Sentiment Analysis
AI Topic Detection
AI Topic Monitoring
Interaction Summaries
Supervisor Recovery
+ 89 more unique features
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