Channels vs eVoice
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers more features (37 vs 22) and more integrations (6 vs 0). Starting price: Channels at $29/mo vs eVoice at $14/mo. Channels has 34 unique features while eVoice has 19 unique features, with 3 features in common.
| Channels | eVoice | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 22 |
| AI-Powered Features | 1 | 1 |
| Starting Price | $29/mo | $14/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 6 | 0 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 60% |
Feature Comparison by Category
Access (0 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Mobile App |
Analytics (0 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Usage Reports |
Call Management (7 vs 5)
| Feature | Channels | eVoice |
|---|---|---|
| Advanced Call Handling | ||
| Auto-Attendant | ||
| Call Blocking | ||
| Call Distribution Rules | ||
| Call Forwarding | ||
| Call Scheduling | ||
| Call Screening | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (2 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Free Incoming Calls | ||
| International Calling | ||
| Unlimited Minutes to US & Canada |
Compliance (0 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Call Recording |
Conference (0 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Merged Calling |
Contact Management (2 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Core (0 vs 3)
| Feature | Channels | eVoice |
|---|---|---|
| Number Porting | ||
| Unlimited Calls | ||
| Virtual Phone Numbers |
Customer Support (1 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Web Call Widget |
Customization (1 vs 3)
| Feature | Channels | eVoice |
|---|---|---|
| Custom Greetings | ||
| Hold Music | ||
| Professional Greeting | ||
| Web Call Personalization |
Integrations (2 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 4)
| Feature | Channels | eVoice |
|---|---|---|
| SMS | ||
| Unlimited Messaging | ||
| Virtual Fax | ||
| Voicemail | ||
| Voicemail Transcription |
Phone Numbers (5 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Quality Assurance (1 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (1 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Outbound Calls |
Support (2 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support |
Support Services (0 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Live Receptionist |
Team Management (1 vs 1)
| Feature | Channels | eVoice |
|---|---|---|
| Multiple Extensions | ||
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Voicemail (2 vs 0)
| Feature | Channels | eVoice |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (34)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Toll-free Numbers
Using Your Own Number
+ 14 more unique features
Only in eVoice (19)
Usage Reports
Advanced Call Handling
Auto-Attendant
Call Blocking
Call Scheduling
Call Screening
International Calling
Call Recording
Merged Calling
Unlimited Calls
Virtual Phone Numbers
Custom Greetings
Hold Music
Professional Greeting
Unlimited Messaging
Virtual Fax
Voicemail Transcription
Live Receptionist
Multiple Extensions
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