Copper vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Copper offers more features (61 vs 28) and more integrations (18 vs 1). Starting price: Copper at $12/mo vs Microsoft Dynamics 365 at Contact Sales. Copper has 61 unique features while Microsoft Dynamics 365 has 28 unique features, with 0 features in common.
| Copper | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 28 |
| AI-Powered Features | 5 | 20 |
| Starting Price | $12/mo | Contact Sales |
| Pricing Tiers | 4 | 0 |
| Integrations | 18 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (3 vs 3)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| AI Agents | ||
| AI Email Re-writer | ||
| AI Email Template Generator | ||
| Autonomous Agents | ||
| Contact & Teammate Suggestions | ||
| Generative AI for Support |
Admin (5 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Data Import & Export | ||
| Multi-currency | ||
| Sign in with Google | ||
| Single Sign-On (Okta) | ||
| Team Permissions |
Analytics (0 vs 3)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Real-time Insights |
Automation (4 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Automation | ||
| Feedback Requests | ||
| Pipeline Automations | ||
| Task & Workflow Automation | ||
| Workflow Automation |
CRM (0 vs 2)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Collaboration (3 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Activity Feed | ||
| Cross-functional Team Collaboration | ||
| Global Activity Feed | ||
| Team Collaboration |
Communication (1 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| SMS Logging |
Customer Service (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Customer Service |
Customization (2 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Custom Fields | ||
| Remove Copper Branding |
Data Management (1 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Contact Enrichment |
Document Management (2 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Contracts & Proposals | ||
| File Uploading |
ERP (0 vs 2)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Email Marketing (8 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Bulk Email | ||
| Email Automation | ||
| Email Click Tracking | ||
| Email Open Tracking | ||
| Email Series | ||
| Email Series & Automation | ||
| Email Templates & Merge Fields | ||
| Rekindle Emails |
Field Service (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Field Service |
Finance (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Finance |
Integration (10 vs 3)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| API & Embedded Integration SDK | ||
| Chrome Extension | ||
| Gmail Integration | ||
| Google Calendar Sync | ||
| Google Contact Sync | ||
| Google Drive Integration | ||
| Google Sheets & Looker Studio Integration | ||
| Google Workspace Integration | ||
| IoT Integration | ||
| LinkedIn Integration | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Business Card Scanning | ||
| Contact Forms |
Learning (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Guided Tours |
Marketing (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Development |
Mobile (1 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Mobile App |
Operations (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Operational Agility |
Productivity (2 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Notes, Activities & Tasks | ||
| Reminders | ||
| Team Productivity Enhancement |
Project Management (3 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Customizable Project Pipelines | ||
| Dynamics 365 Project Operations | ||
| Project Management | ||
| Project Pipeline Templates |
Reporting (5 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Activity Report | ||
| Custom Reports | ||
| Pipeline Reports | ||
| Reporting | ||
| Revenue Tracking |
Sales (0 vs 2)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Sales Management (4 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Customizable Sales Pipelines | ||
| Deal Management | ||
| Sales Pipeline Templates | ||
| Sales Pipelines |
Supply Chain (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Support (2 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Personal Onboarding | ||
| Premium Support |
Task Management (1 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Tasks |
Technology (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Templates (1 vs 0)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Templates |
Trial (0 vs 1)
| Feature | Copper | Microsoft Dynamics 365 |
|---|---|---|
| Free Trial |
Unique Features
Only in Copper (61)
Data Import & Export
Multi-currency
Sign in with Google
Single Sign-On (Okta)
Team Permissions
AI Email Re-writer
AI Email Template Generator
Contact & Teammate Suggestions
Feedback Requests
Pipeline Automations
Task & Workflow Automation
Workflow Automation
Activity Feed
Global Activity Feed
Team Collaboration
SMS Logging
Custom Fields
Remove Copper Branding
Contact Enrichment
Contracts & Proposals
+ 41 more unique features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
View Copper details View Microsoft Dynamics 365 details Copper alternatives Microsoft Dynamics 365 alternatives
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