Comm100 vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers fewer features (131 vs 143) and fewer integrations (12 vs 17). Starting price: Comm100 at $39/mo vs Tidio at $24.17/mo. Comm100 has 125 unique features while Tidio has 137 unique features, with 6 features in common.
| Comm100 | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 143 |
| AI-Powered Features | 6 | 26 |
| Starting Price | $39/mo | $24.17/mo |
| Pricing Tiers | 15 | 7 |
| Integrations | 12 | 17 |
| Shared Features | 6 | |
| Shared Integrations | 5 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 18)
| Feature | Comm100 | Tidio |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles |
Analytics (22 vs 19)
| Feature | Comm100 | Tidio |
|---|---|---|
| 24/7 Distribution Reporting | ||
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automated Satisfaction Survey | ||
| Automatic Invitation Analytics | ||
| Basic Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Channel Performance Analytics | ||
| Chat Source Tracking | ||
| Conversation Metrics |
Apps (0 vs 2)
| Feature | Comm100 | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Authentication (3 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 18)
| Feature | Comm100 | Tidio |
|---|---|---|
| Auto End Chats | ||
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger |
CRM (0 vs 2)
| Feature | Comm100 | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (1 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Internal Notes |
Communication (9 vs 17)
| Feature | Comm100 | Tidio |
|---|---|---|
| Audio-Video Chat | ||
| Chat Page | ||
| Department Broadcasting | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Sharing | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support |
Compliance (3 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (6 vs 9)
| Feature | Comm100 | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Away Status | ||
| Custom Branding | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Offline Widget Visibility | ||
| Remove Powered by Comm100 | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Text Link Chat Button | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (4 vs 2)
| Feature | Comm100 | Tidio |
|---|---|---|
| Custom Fields | ||
| Data Collection via Flows | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
E-commerce (0 vs 11)
| Feature | Comm100 | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Efficiency (7 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Visitor Rating |
Integration (3 vs 6)
| Feature | Comm100 | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| Agent Console Extension | ||
| App Integrations | ||
| Custom SMTP Server | ||
| Lyro Connect | ||
| Mobile SDK | ||
| Offline to Email Forwarding | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | Comm100 | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (0 vs 2)
| Feature | Comm100 | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (10 vs 9)
| Feature | Comm100 | Tidio |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Multiproject | ||
| Operating Hours | ||
| Shift Management |
Marketing (1 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notification (0 vs 1)
| Feature | Comm100 | Tidio |
|---|---|---|
| Personal Notifications |
Notifications (2 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Queue Management |
Personalization (8 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Productivity (0 vs 1)
| Feature | Comm100 | Tidio |
|---|---|---|
| Macros |
Routing (7 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (7 vs 6)
| Feature | Comm100 | Tidio |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| Ban Users | ||
| CAPTCHA Verification | ||
| Compliance | ||
| Role-based Access Control | ||
| SSO | ||
| Super Admin Role | ||
| TLS Encryption | ||
| User Permissions | ||
| User Permissions Management |
Self-Service (2 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Booking | ||
| Knowledge Base |
Social Media (0 vs 3)
| Feature | Comm100 | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (5 vs 9)
| Feature | Comm100 | Tidio |
|---|---|---|
| 24/7 Live Chat Support | ||
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Guided Onboarding | ||
| Live Chat Support | ||
| Named Customer Success Manager | ||
| Phone Support | ||
| Slack Support | ||
| Training Sessions |
Targeting (3 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Ticketing (0 vs 7)
| Feature | Comm100 | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Tools (2 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Tidio |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Comm100 (125)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 105 more unique features
Only in Tidio (137)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 117 more unique features
Want to build your own alternative to Comm100 or Tidio?
Analyze it with Reap