Comm100 vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 46) and more integrations (12 vs 6). Starting price: Comm100 at $39/mo vs Smartsupp at $14/mo. Comm100 has 129 unique features while Smartsupp has 44 unique features, with 2 features in common.
| Comm100 | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 46 |
| AI-Powered Features | 6 | 10 |
| Starting Price | $39/mo | $14/mo |
| Pricing Tiers | 15 | 5 |
| Integrations | 12 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 10)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Engage | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization |
Analytics (22 vs 7)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversation History | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Customer Satisfaction Rating |
Authentication (3 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 8)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Auto End Chats | ||
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours |
Billing (0 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Collaboration (1 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Internal Notes |
Communication (9 vs 4)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Audio-Video Chat | ||
| Customizable Chat Widget | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (6 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (4 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (7 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Visitor Rating |
Integration (3 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Management (10 vs 7)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Block Visitor | ||
| Chat Assignment | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Multiple Websites Support | ||
| Shift Management | ||
| Supervision and Quality Control | ||
| Team Management | ||
| Teams of Agents |
Marketing (1 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notification (0 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Desktop Notifications |
Notifications (2 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Queue Management |
Organization (0 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Personalization (8 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Productivity (0 vs 2)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Routing (7 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Sales (0 vs 2)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (7 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (2 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (5 vs 1)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| 24/7 Live Chat Support | ||
| Dedicated Account Manager | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (3 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (2 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Smartsupp |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Comm100 (129)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 109 more unique features
Only in Smartsupp (44)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 24 more unique features
Want to build your own alternative to Comm100 or Smartsupp?
Analyze it with Reap