CloudTalk vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 28) and more integrations (20 vs 1). Starting price: CloudTalk at $27/mo vs Pure Chat at $49/mo. CloudTalk has 69 unique features while Pure Chat has 28 unique features, with 0 features in common.
| CloudTalk | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 28 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $27/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 20 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 60% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Notifications |
Analytics (6 vs 4)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Analytics | ||
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Realtime Analytics | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Visitor Tracking | ||
| Wallboard |
Automation (2 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Trigger-Based Actions and Alerts | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| File Transfer |
Core (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customization (0 vs 3)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images |
Data Management (4 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Forms (0 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (1 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| API Access | ||
| Engagement Hub | ||
| Integrations |
Management (0 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Messaging (5 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Mobile (0 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Canned Responses |
Recording (1 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 2)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Anti-Spam Number Protection | ||
| SSL Security | ||
| STIR/SHAKEN | ||
| Security Roles | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Social Media (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Team Management (1 vs 0)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Agent Status |
Visitor Intelligence (0 vs 1)
| Feature | CloudTalk | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in Pure Chat (28)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 8 more unique features
Want to build your own alternative to CloudTalk or Pure Chat?
Analyze it with Reap