CloudTalk vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 63) and more integrations (20 vs 6). Starting price: CloudTalk at $27/mo vs Helpshift at $50/mo. CloudTalk has 68 unique features while Helpshift has 62 unique features, with 1 features in common.
| CloudTalk | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 63 |
| AI-Powered Features | 9 | 17 |
| Starting Price | $27/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 90% |
Feature Comparison by Category
AI (9 vs 12)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Call Scoring | ||
| AI Compose | ||
| AI Conversation Intelligence | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Smart Notes | ||
| AI Summary | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| FAQ Translation - Language AI |
Administration (1 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Notifications |
Analytics (6 vs 7)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Analytics | ||
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 3)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Channels (0 vs 10)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Coaching (2 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Announcements |
Customization (0 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Branding & Customization |
Data Management (4 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Feedback (0 vs 2)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| API Access | ||
| REST API |
Messaging (5 vs 3)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Async Messaging | ||
| Fax | ||
| International SMS/MMS | ||
| Live Messaging | ||
| Personalized Messages | ||
| Social Messaging | ||
| Text Messages (SMS) | ||
Notifications (0 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Quick Replies |
Recording (1 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Routing (0 vs 3)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (4 vs 0)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Anti-Spam Number Protection | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Self-Service (0 vs 2)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (1 vs 4)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Agent Status | ||
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (0 vs 1)
| Feature | CloudTalk | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in CloudTalk (68)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 48 more unique features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
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