Gainsight vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 72) and more integrations (30 vs 25). Starting price: Gainsight at $2500/mo vs Zonka Feedback at Contact Sales. Gainsight has 43 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Gainsight | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 72 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $2500/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 9 | |
| Data Quality | 73% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (10 vs 5)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Location & Frontline Analytics | ||
| Predictive Analytics | ||
| Product Feedback Analytics | ||
| Sentiment Analysis | ||
| Support Feedback Analytics | ||
| Timeline View | ||
| Usage Intelligence |
Assessment (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Scorecards |
Automation (3 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Escalation Management | ||
| Playbooks | ||
| Task Management | ||
| Workflow Automation |
CX Metrics (0 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (1 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Engagement Hub | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (1 vs 2)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Fields | ||
| Custom Setup & Taxonomy |
Data Management (3 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Engagement (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Collection (0 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Response Filtering |
Forecasting (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Forecasting |
Integration (5 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| API Access | ||
| API Access & Webhooks | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Multi-language Support |
Notification (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Alerts and Notifications |
Notifications (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Productivity (3 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 11)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Cockpit | ||
| Comparative Reports | ||
| Custom Dashboards | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Reporting Engine | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (2 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Role-based Access Control | ||
| SSO & Access Control |
Segmentation (2 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Survey Distribution (0 vs 8)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Team Management (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (43)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
+ 23 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 50 more unique features
View Gainsight details View Zonka Feedback details Gainsight alternatives Zonka Feedback alternatives
Want to build your own alternative to Gainsight or Zonka Feedback?
Analyze it with Reap