Gainsight vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 52) and more integrations (30 vs 5). Starting price: Gainsight at $2500/mo vs Trustpilot Business at $339/mo. Gainsight has 45 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Gainsight | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 52 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $2500/mo | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (10 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Analytics & Reporting (0 vs 13)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Assessment (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Scorecards |
Automation (3 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Escalation Management | ||
| Playbooks | ||
| Review Collection | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Engagement Hub |
Customization (1 vs 4)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Fields | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (3 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub | ||
| Export Service Reviews |
Engagement (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Management (0 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Forecasting (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Forecasting |
Integration (5 vs 5)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Connect API | ||
| Data Connectors | ||
| Email Integration | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Multi-language Support |
Marketing (0 vs 12)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Notification (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Alerts and Notifications |
Productivity (3 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Review Management (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Audit Logs | ||
| Role-based Access Control |
Segmentation (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Support (0 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Team Management (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (45)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
+ 25 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Gainsight details View Trustpilot Business details Gainsight alternatives Trustpilot Business alternatives
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