Gainsight vs Survicate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 67) and fewer integrations (30 vs 46). Starting price: Gainsight at $2500/mo vs Survicate at $349/mo. Gainsight has 42 unique features while Survicate has 64 unique features, with 3 features in common.
| Gainsight | Survicate | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 67 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $2500/mo | $349/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 46 |
| Shared Features | 3 | |
| Shared Integrations | 12 | |
| Data Quality | 73% | 100% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| AI Follow-up Questions | ||
| AI-Powered Research Chatbot | ||
| Survey Creation via AI |
Analysis (0 vs 6)
| Feature | Gainsight | Survicate |
|---|---|---|
| AI Categorization | ||
| Auto-Generated Topics | ||
| Auto-translate Responses | ||
| Automated Feedback Analysis | ||
| Filter by Third Party Attributes | ||
| Sentiment Analysis |
Analytics (10 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Assessment (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Scorecards |
Automation (3 vs 4)
| Feature | Gainsight | Survicate |
|---|---|---|
| Escalation Management | ||
| Playbooks | ||
| Recurring Surveys | ||
| Response Caps | ||
| Survey Scheduling | ||
| Survey Throttling | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Engagement Hub |
Customization (1 vs 4)
| Feature | Gainsight | Survicate |
|---|---|---|
| Custom Branding | ||
| Custom CSS | ||
| Custom End Screens | ||
| Custom Fields | ||
| Remove Survicate Branding |
Data Management (3 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| Automatic Enrichment | ||
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Engagement (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Sources (0 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| Transcribe Meeting Recordings |
Forecasting (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Forecasting |
Integration (5 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Integration & Automation (0 vs 5)
| Feature | Gainsight | Survicate |
|---|---|---|
| Data Warehouses Integration | ||
| Export API | ||
| Session Replay Integration | ||
| Survey Data Sync | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Multi-language Support |
Notification (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Alerts and Notifications |
Optimization (0 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| A/B Testing |
Productivity (3 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Reporting & Dashboards (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| Custom Dashboards | ||
| Insights Hub | ||
| Scheduled Reports |
Security (2 vs 8)
| Feature | Gainsight | Survicate |
|---|---|---|
| 2-Factor Authentication | ||
| Access Logs | ||
| Audit Logs | ||
| DORA Compliance | ||
| HIPAA Compliance | ||
| PII Protection | ||
| Protected Data Storage | ||
| Role-based Access Control | ||
| SAML SSO | ||
| Safe AI |
Segmentation (2 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Support (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| 1:1 Human Training | ||
| Dedicated Success Manager | ||
| Live Chat Support |
Survey Creation (0 vs 6)
| Feature | Gainsight | Survicate |
|---|---|---|
| Advanced Survey Logic | ||
| Answer Piping | ||
| Create via Import | ||
| Standard Survey Logic | ||
| Upload Screenshots | ||
| Visual Logic Tree |
Survey Distribution (0 vs 12)
| Feature | Gainsight | Survicate |
|---|---|---|
| Braze Surveys | ||
| Email Surveys | ||
| Feedback Button | ||
| Iframe Embeds | ||
| In-Product Surveys | ||
| Intercom Surveys | ||
| Kiosk Mode | ||
| Mobile App SDK | ||
| Multi-Channel Surveys | ||
| Multilingual Surveys | ||
| QR Code Distribution | ||
| Website Pop-ups |
Targeting & Segmentation (0 vs 10)
| Feature | Gainsight | Survicate |
|---|---|---|
| Attribute Targeting | ||
| Cookie-based Targeting | ||
| Event & Behaviour Targeting | ||
| Exit Intent Targeting | ||
| JavaScript Targeting | ||
| Precise Targeting | ||
| Previous Response Targeting | ||
| Respondent Identification | ||
| Survey Sampling | ||
| URL Targeting |
Team Management (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (42)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
+ 22 more unique features
Only in Survicate (64)
AI Follow-up Questions
AI-Powered Research Chatbot
Survey Creation via AI
AI Categorization
Auto-Generated Topics
Auto-translate Responses
Automated Feedback Analysis
Filter by Third Party Attributes
Recurring Surveys
Response Caps
Survey Scheduling
Survey Throttling
Custom Branding
Custom CSS
Custom End Screens
Remove Survicate Branding
Automatic Enrichment
Transcribe Meeting Recordings
Data Warehouses Integration
Export API
+ 44 more unique features
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