Gainsight vs SurveySparrow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 50) and more integrations (30 vs 8). Starting price: Gainsight at $2500/mo vs SurveySparrow at Free. Gainsight has 44 unique features while SurveySparrow has 49 unique features, with 1 features in common.
| Gainsight | SurveySparrow | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 50 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $2500/mo | Free |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 6 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI & Analytics (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| CogniVue |
AI & Automation (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Analytics (10 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Analytics & Reporting (0 vs 7)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Assessment (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Scorecards |
Audience Management (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Audience Management |
Automation (3 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Escalation Management | ||
| Playbooks | ||
| Recurring Surveys | ||
| Workflow Automation |
Channel Integration (0 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Collaboration (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Engagement Hub |
Customization (1 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Custom CSS Styling | ||
| Custom Fields | ||
| Survey Themes | ||
| White-Label Surveys |
Data Management (3 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Employee Feedback (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| 360 Assessment |
Engagement (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Forecasting (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Forecasting |
Integration (5 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Multi-Language Surveys | ||
| Multi-language Support | ||
| Survey Translation |
Monetization (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Accept Payments |
Notification (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Alerts and Notifications |
Productivity (3 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Document Generator | ||
| Reporting Engine |
Review Management (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Reputation Management |
Security (2 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Audit Logs | ||
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| Role-based Access Control | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Segmentation (2 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Support & Ticketing (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Ticket Management |
Survey Collection (0 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (0 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (0 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (0 vs 7)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Team Management (1 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Subaccounts & Multiple Users | ||
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (44)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
+ 24 more unique features
Only in SurveySparrow (49)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
API & Webhooks
+ 29 more unique features
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