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Gainsight vs Simplesat

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Gainsight offers fewer features (45 vs 79) and more integrations (30 vs 16). Starting price: Gainsight at $2500/mo vs Simplesat at $119/mo. Gainsight has 43 unique features while Simplesat has 77 unique features, with 2 features in common.

GainsightSimplesat
CategoryCustomer SuccessCustomer Success
Total Features4579
AI-Powered Features102
Starting Price$2500/mo$119/mo
Pricing Tiers34
Integrations3016
Shared Features2
Shared Integrations7
Data Quality73%95%

Feature Comparison by Category

AI Features (0 vs 2)

FeatureGainsightSimplesat
AI-Generated Questions
Topic Detection

Account Management (0 vs 1)

FeatureGainsightSimplesat
Multi-Brand Support

Analytics (10 vs 0)

FeatureGainsightSimplesat
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence

Assessment (1 vs 0)

FeatureGainsightSimplesat
Scorecards

Automation (3 vs 1)

FeatureGainsightSimplesat
Automated Follow-Up Reminders
Escalation Management
Playbooks
Workflow Automation

Billing (0 vs 2)

FeatureGainsightSimplesat
Credit Card Payments
Wire Payments

Collaboration (1 vs 0)

FeatureGainsightSimplesat
Engagement Hub

Compliance (0 vs 2)

FeatureGainsightSimplesat
On-Demand Security Reviews
TOS and DPA Customization

Customer Management (0 vs 1)

FeatureGainsightSimplesat
Customer Management

Customization (1 vs 2)

FeatureGainsightSimplesat
Custom Fields
Survey Branding
Survey URL Customization

Data Management (3 vs 2)

FeatureGainsightSimplesat
Bulk Operations
CSV Customer Import
CSV Data Export
Customer 360
Customer Data Hub

Delivery Methods (0 vs 4)

FeatureGainsightSimplesat
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys

Design (0 vs 2)

FeatureGainsightSimplesat
Custom Rating Icons
Mobile Responsive Design

Email Features (0 vs 3)

FeatureGainsightSimplesat
Custom Email Templates
Personalized Emails
Send from Custom Domain

Engagement (1 vs 0)

FeatureGainsightSimplesat
Business Reviews

Features (0 vs 1)

FeatureGainsightSimplesat
Dynamic Placeholders

Feedback (2 vs 0)

FeatureGainsightSimplesat
Customer Feedback Loop
Survey Management

Feedback Management (0 vs 2)

FeatureGainsightSimplesat
Feedback Tags
Private Notes

Forecasting (1 vs 0)

FeatureGainsightSimplesat
Forecasting

Integration (5 vs 0)

FeatureGainsightSimplesat
API Access
Call Recording Integration
Data Connectors
Email Integration
Webhooks

Integrations (0 vs 14)

FeatureGainsightSimplesat
Autotask Integration
BrightGauge Integration
ConnectWise Integration
Custom Integrations
Freshdesk Integration
Infusionsoft Integration
Intercom Integration
Microsoft Teams Integration
Power BI Integration
Public API
Salesforce Integration
Slack Integration
Zapier Integration
Zendesk Integration

Intelligence (3 vs 0)

FeatureGainsightSimplesat
Customer Commands
Relationship Intelligence
Smart Nudges

Limits (0 vs 1)

FeatureGainsightSimplesat
Monthly Email Send Limit

Localization (1 vs 1)

FeatureGainsightSimplesat
Multi-Language Support
Multi-language Support

Notification (1 vs 0)

FeatureGainsightSimplesat
Alerts and Notifications

Notifications (0 vs 2)

FeatureGainsightSimplesat
Instant Email Notifications
Summary Emails

Productivity (3 vs 0)

FeatureGainsightSimplesat
Mobile App
QBR Builder
Task Management

Reporting (3 vs 10)

FeatureGainsightSimplesat
Advanced Filtering
Answers Drilldown
Automated Reports
Cockpit
Custom Dashboards
Feedback Details View
Pivot Table Reports
Printable PDF Reports
Reporting Engine
Response Rate Reporting
Saved Filters and Views
Survey Dashboards

Review Generation (0 vs 2)

FeatureGainsightSimplesat
Automated 5-Star Review Requests
Review Display Buttons

Security (2 vs 8)

FeatureGainsightSimplesat
Audit Logs
Custom Roles
Directory Sync
Enterprise SSO
Granular User Permissions
Role-based Access Control
SIEM Activity Stream
SSO with Google and Microsoft
Two-Factor Authentication
User Activity Logs

Segmentation (2 vs 0)

FeatureGainsightSimplesat
Account Segmentation
Segment Building

Support (0 vs 6)

FeatureGainsightSimplesat
Dedicated Customer Success Manager
Design and Code Support
Email Support
Live Chat Support
Migration Assistance
Phone Support

Survey Customization (0 vs 1)

FeatureGainsightSimplesat
Customizable Surveys

Survey Features (0 vs 3)

FeatureGainsightSimplesat
Conditional Logic
Multi-Question Surveys
Multiple Question Types

Survey Types (0 vs 3)

FeatureGainsightSimplesat
CES (Customer Effort Score) Surveys
CSAT Surveys
NPS (Net Promoter Score) Surveys

Team Management (1 vs 0)

FeatureGainsightSimplesat
Territory Management

Testimonials (0 vs 3)

FeatureGainsightSimplesat
Customizable Feedback Widgets
Live Satisfaction Score Widget
One-Click Feedback Publishing

Training (1 vs 0)

FeatureGainsightSimplesat
Training Academy

Unique Features

Only in Gainsight (43)

Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews

+ 23 more unique features

Only in Simplesat (77)

Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates

+ 57 more unique features

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