Gainsight vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 57) and more integrations (30 vs 19). Starting price: Gainsight at $2500/mo vs Retently at $49/mo. Gainsight has 45 unique features while Retently has 57 unique features, with 0 features in common.
| Gainsight | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 57 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $2500/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 7 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
Analytics (10 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Analytics & Reporting (0 vs 13)
| Feature | Gainsight | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Assessment (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Scorecards |
Automation (3 vs 7)
| Feature | Gainsight | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Escalation Management | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbooks | ||
| Survey Reminders | ||
| Webhook Events | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Engagement Hub |
Customization (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Custom Fields |
Data Management (3 vs 5)
| Feature | Gainsight | Retently |
|---|---|---|
| Antivirus Detection | ||
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Management (0 vs 2)
| Feature | Gainsight | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Forecasting (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Forecasting |
Implementation (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (5 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| REST API | ||
| Webhooks |
Intelligence (3 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Multi-language Support |
Notification (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Alerts and Notifications |
Notifications (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| Email & Slack Alerts |
Productivity (3 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Security (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Audit Logs | ||
| Role-based Access Control |
Segmentation (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Survey Channels (0 vs 7)
| Feature | Gainsight | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Gainsight | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Gainsight | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Gainsight | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Team Management (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (45)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
+ 25 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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