Gainsight vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 48) and more integrations (30 vs 28). Starting price: Gainsight at $2500/mo vs Reputation.com at $99/mo. Gainsight has 39 unique features while Reputation.com has 42 unique features, with 6 features in common.
| Gainsight | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 48 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $2500/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 28 |
| Shared Features | 6 | |
| Shared Integrations | 9 | |
| Data Quality | 73% | 74% |
Feature Comparison by Category
AI Tools (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (10 vs 10)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Custom Reputation Score | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Influencer Detection | ||
| Journey Analytics | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics |
Assessment (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Scorecards |
Automation (3 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Escalation Management | ||
| Playbooks | ||
| Scheduled Post Publishing | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Engagement Hub |
Competitive Intelligence (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (1 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Custom Fields | ||
| Customizable Branding |
Data Management (3 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Bulk Operations | ||
| Bulk Review Import | ||
| Customer 360 | ||
| Customer Data Hub | ||
| Data Export & Download |
E-commerce (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Amazon Review Management |
Engagement (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Business Reviews |
Feedback (2 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Forecasting (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Forecasting |
Integration (5 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Integrations (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Yelp Integration |
Intelligence (3 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Multi-language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (0 vs 3)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Notification (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Alerts and Notifications |
Productivity (3 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine | ||
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Audit Logs | ||
| Enterprise SSO | ||
| Role-Based Access Control | ||
| Role-based Access Control |
Segmentation (2 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Social Media (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Team Management (1 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Team Collaboration Tools | ||
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Training Academy |
Travel & Hospitality (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Gainsight (39)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Survey Management
+ 19 more unique features
Only in Reputation.com (42)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Yelp Integration
Review Translation
+ 22 more unique features
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