Gainsight vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 48) and more integrations (30 vs 27). Starting price: Gainsight at $2500/mo vs Qualtrics at $1500/mo. Gainsight has 40 unique features while Qualtrics has 43 unique features, with 5 features in common.
| Gainsight | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 48 |
| AI-Powered Features | 10 | 5 |
| Starting Price | $2500/mo | $1500/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 27 |
| Shared Features | 5 | |
| Shared Integrations | 17 | |
| Data Quality | 73% | 74% |
Feature Comparison by Category
Analytics (10 vs 16)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Customer Health Scores | ||
| Data Export | ||
| Expansion Scoring | ||
| Heatmaps and Eye Tracking | ||
| Journey Analytics | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis |
Assessment (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Scorecards |
Automation (3 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Escalation Management | ||
| Playbooks | ||
| Real-Time Alerts | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Engagement Hub |
Core (0 vs 14)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (1 vs 1)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Custom Fields | ||
| White Label Surveys |
Data (0 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (3 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Data Quality (0 vs 1)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Duplicate Detection |
Engagement (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Forecasting (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Forecasting |
Integration (5 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Mobile App Feedback | ||
| Webhooks | ||
| Website Feedback |
Intelligence (3 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Multi-language Support |
Modules (0 vs 4)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Notification (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Alerts and Notifications |
Productivity (3 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Security (2 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Audit Logs | ||
| Data Security and Compliance | ||
| Role-based Access Control | ||
| User Permissions and Roles |
Segmentation (2 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Team Management (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Training Academy |
Unique Features
Only in Gainsight (40)
Attribute Engine
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
Survey Management
Forecasting
+ 20 more unique features
Only in Qualtrics (43)
Advanced Reporting
Assisted Analytics
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Real-Time Alerts
Branching and Logic
Customer Effort Score (CES)
Distribution Management
eSignature Integration
+ 23 more unique features
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