Gainsight vs Mopinion
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers more features (45 vs 41) and more integrations (30 vs 6). Starting price: Gainsight at $2500/mo vs Mopinion at $279/mo. Gainsight has 45 unique features while Mopinion has 41 unique features, with 0 features in common.
| Gainsight | Mopinion | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 41 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $2500/mo | $279/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 30 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
AI & Analytics (0 vs 2)
| Feature | Gainsight | Mopinion |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Analytics (10 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Assessment (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Scorecards |
Automation (3 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Automated Alerts and Tags | ||
| Escalation Management | ||
| Playbooks | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Engagement Hub |
Collaboration & Automation (0 vs 3)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance & Security (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Customization (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Custom Fields |
Data Management (3 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Design & Branding (0 vs 4)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Engagement (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Collection (0 vs 10)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Forecasting (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Forecasting |
Implementation (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Easy Implementation |
Infrastructure (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Dedicated Domain |
Integration (5 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Integration & Data (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Full API Access |
Integrations (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Webhooks & Integrations |
Intelligence (3 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Feedback Form Translations | ||
| Multi-language Support |
Notification (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Alerts and Notifications |
Onboarding & Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Personal Onboarding |
Productivity (3 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Reporting (3 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Reporting & Analysis (0 vs 5)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (0 vs 4)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Audit Logs | ||
| Role-based Access Control |
Security & Authentication (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Single Sign-On (SSO) |
Segmentation (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Dedicated Support |
Team Management (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Training Academy |
Training & Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Bespoke Training Services |
User Management (0 vs 2)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Gainsight (45)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
+ 25 more unique features
Only in Mopinion (41)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
+ 21 more unique features
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