Gainsight vs JustCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (45 vs 100) and more integrations (30 vs 15). Starting price: Gainsight at $2500/mo vs JustCall at $29/mo. Gainsight has 44 unique features while JustCall has 99 unique features, with 1 features in common.
| Gainsight | JustCall | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 45 | 100 |
| AI-Powered Features | 10 | 30 |
| Starting Price | $2500/mo | $29/mo |
| Pricing Tiers | 3 | 13 |
| Integrations | 30 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 6 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI (0 vs 25)
| Feature | Gainsight | JustCall |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Admin & Management (0 vs 6)
| Feature | Gainsight | JustCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (10 vs 2)
| Feature | Gainsight | JustCall |
|---|---|---|
| Attribute Engine | ||
| Automated Insights | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Moment Analysis | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Apps (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Mobile and Desktop Apps |
Assessment (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Scorecards |
Automation (3 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Escalation Management | ||
| Playbooks | ||
| SMS Bots | ||
| Workflow Automation |
Collaboration (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Engagement Hub |
Compliance & Quality (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Recording |
Customization (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Custom Fields |
Data Management (3 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub |
Developer Tools (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| APIs and Webhooks |
Engagement (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Business Reviews |
Feedback (2 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback & Quality (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Post-Call Survey |
Forecasting (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Forecasting |
Inbound Management (0 vs 3)
| Feature | Gainsight | JustCall |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (5 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| API Access | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Webhooks |
Integrations (0 vs 7)
| Feature | Gainsight | JustCall |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Intelligence (3 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Multi-language Support |
Messaging (0 vs 11)
| Feature | Gainsight | JustCall |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Live Call Monitoring |
Notification (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Alerts and Notifications |
Organization (0 vs 4)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (0 vs 6)
| Feature | Gainsight | JustCall |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Productivity (3 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Quality Management (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting (3 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Cockpit | ||
| Custom Dashboards | ||
| Reporting Engine |
Reporting & Analytics (0 vs 5)
| Feature | Gainsight | JustCall |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Safety & Security (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Appointment Scheduling |
Security (2 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Audit Logs | ||
| Role-based Access Control | ||
| Secured Line |
Segmentation (2 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Team Management (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Territory Management |
Training (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Training Academy |
Training & Coaching (0 vs 2)
| Feature | Gainsight | JustCall |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (0 vs 18)
| Feature | Gainsight | JustCall |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in Gainsight (44)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Custom Fields
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
+ 24 more unique features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
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