CiviCRM vs Follow Up Boss
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CiviCRM offers fewer features (12 vs 60) and fewer integrations (4 vs 10). Starting price: CiviCRM at Free vs Follow Up Boss at $69/mo. CiviCRM has 12 unique features while Follow Up Boss has 60 unique features, with 0 features in common.
| CiviCRM | Follow Up Boss | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 12 | 60 |
| AI-Powered Features | 0 | 5 |
| Starting Price | Free | $69/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 4 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 60% | 95% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| FUB AI | ||
| Predictive Lead Prioritization | ||
| Smart Messages | ||
| Smart Summaries | ||
| Suggested Tasks |
Alerts (0 vs 1)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Lead and Activity Notifications |
Analytics (0 vs 1)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Email Open & Click Tracking |
Automation (0 vs 7)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Action Plan Sharing Library | ||
| Action Plans | ||
| Advanced Lead Distribution | ||
| Automated Task Assignment | ||
| Automatic Call Logging | ||
| First to Claim Lead Distribution | ||
| Lead Distribution |
Case Management (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Case Management |
Collaboration (0 vs 6)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Collaborate with Lenders | ||
| Collaborators | ||
| Mentions | ||
| Shared Inboxes/Ring Groups | ||
| Team Collaboration | ||
| Team Inboxes |
Communication (0 vs 11)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Batch Emailing | ||
| Call Recordings | ||
| Call Transferring | ||
| Calling Feature | ||
| Company Number for Texting | ||
| Email & Text Templates | ||
| Individual Agent Numbers | ||
| Instant Text | ||
| Integrated Dialer | ||
| Two-Way Texting | ||
| Unlimited Calling & Texting |
Communications (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Constituent Communications |
Core (0 vs 2)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Lead Management | ||
| Mobile App |
Core CRM (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Contact Management |
Data Management (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Bulk Data Updates |
Email Marketing (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| CiviMail |
Engagement (0 vs 1)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Automated Drip Engagement |
Events (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Event Management |
Fundraising (3 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Contribution Pages | ||
| Donor Base Management | ||
| Peer to Peer Fundraising |
Integration (0 vs 6)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Automatically Import Leads | ||
| Calendar Sync | ||
| Import Database from Any CRM | ||
| Lead Source Connections | ||
| Open Platform | ||
| Two-Way Email Sync |
Lead Management (0 vs 1)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Manually Add Leads |
Membership (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Membership Management |
Messaging (1 vs 0)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Bulk Messaging |
Organization (0 vs 6)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Calendar Appointments | ||
| Daily Hotsheet | ||
| Deal Tracking | ||
| File Storage | ||
| Smart Lists | ||
| Teams Within Teams |
Reporting (1 vs 4)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Reporting | ||
| Call Reporting | ||
| Detailed Reporting | ||
| Lead Source Reporting |
Support (0 vs 9)
| Feature | CiviCRM | Follow Up Boss |
|---|---|---|
| 24/7 Phone & Email Support | ||
| Dedicated Success Manager | ||
| Enhanced Onboarding | ||
| Enhanced Support & Training | ||
| Help Connecting Lead Sources | ||
| Help Importing Contacts | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Setup & Training |
Unique Features
Only in CiviCRM (12)
Case Management
Constituent Communications
Contact Management
Bulk Data Updates
CiviMail
Event Management
Contribution Pages
Donor Base Management
Peer to Peer Fundraising
Membership Management
Bulk Messaging
Detailed Reporting
Only in Follow Up Boss (60)
FUB AI
Predictive Lead Prioritization
Smart Messages
Smart Summaries
Suggested Tasks
Lead and Activity Notifications
Email Open & Click Tracking
Action Plan Sharing Library
Action Plans
Advanced Lead Distribution
Automated Task Assignment
Automatic Call Logging
First to Claim Lead Distribution
Lead Distribution
Collaborate with Lenders
Collaborators
Mentions
Shared Inboxes/Ring Groups
Team Collaboration
Team Inboxes
+ 40 more unique features
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