Webex vs Grasshopper
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Webex offers more features (50 vs 45) and fewer integrations (6 vs 30). Starting price: Webex at Free vs Grasshopper at $9.99/mo. Webex has 50 unique features while Grasshopper has 45 unique features, with 0 features in common.
| Webex | Grasshopper | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 50 | 45 |
| AI-Powered Features | 13 | 1 |
| Starting Price | Free | $9.99/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 6 | 30 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
Access (0 vs 2)
| Feature | Webex | Grasshopper |
|---|---|---|
| Mobile App | ||
| Multi-Device Sync |
Administration (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| User Roles and Permissions |
Analytics (0 vs 3)
| Feature | Webex | Grasshopper |
|---|---|---|
| Call Analytics | ||
| Call Metrics Dashboard | ||
| Call Transcription |
Artificial Intelligence (3 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| AI Assistant | ||
| Camera Intelligence | ||
| Webex AI |
Asynchronous Communication (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Video Messaging |
Audio Processing (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Advanced Noise Cancellation |
Automation (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Auto Responder |
Call Management (0 vs 4)
| Feature | Webex | Grasshopper |
|---|---|---|
| Call Blocking | ||
| Call Queue Management | ||
| Call Screening | ||
| Call Transfer |
Call Routing (0 vs 3)
| Feature | Webex | Grasshopper |
|---|---|---|
| Call Forwarding Rules | ||
| Extension System | ||
| IVR System |
Collaboration (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Conference Calling |
Collaboration Tools (2 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Screen Sharing | ||
| Whiteboarding |
Compliance (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Compliance Reporting |
Contacts (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Contact Management |
Core (0 vs 9)
| Feature | Webex | Grasshopper |
|---|---|---|
| Call Forwarding | ||
| Call Recording | ||
| Fax to Email | ||
| International Calling | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Unlimited Local Numbers | ||
| Vanity Numbers | ||
| Voicemail to Email |
Customer Experience (5 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| AI Agent | ||
| AI Assistant for Contact Center | ||
| CPaaS | ||
| Cloud Contact Center | ||
| Workforce Optimization |
Customization (0 vs 5)
| Feature | Webex | Grasshopper |
|---|---|---|
| Business Hours Settings | ||
| Caller ID Customization | ||
| Custom Branding | ||
| Custom Greetings | ||
| Do Not Disturb Mode |
Engagement Tools (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Polling |
Events & Webinars (2 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Events | ||
| Webinars |
Hardware (13 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| B&O Cisco 950 | ||
| Cameras | ||
| Ceiling Microphone Pro | ||
| Desk Devices | ||
| Desk Phone 9800 Series | ||
| Desk Pro G2 | ||
| Digital Whiteboards | ||
| Headsets | ||
| Phones | ||
| Room Accessories | ||
| Room Devices | ||
| Room Kit Pro G2 | ||
| Room Vision PTZ |
Integration (2 vs 2)
| Feature | Webex | Grasshopper |
|---|---|---|
| API Access | ||
| Call Logging to CRM | ||
| Devices for Microsoft Teams | ||
| Interoperability |
Integrations (2 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| App Integration | ||
| Calendar Service Integration |
Management & Administration (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Control Hub |
Messaging (0 vs 5)
| Feature | Webex | Grasshopper |
|---|---|---|
| Bulk SMS | ||
| Message Scheduling | ||
| Message Templates | ||
| SMS Messaging | ||
| SMS Read Receipts |
Network Monitoring (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| ThousandEyes Integration |
Platform (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| RoomOS |
Recording & Playback (2 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Cloud Recording | ||
| Local Recording |
Security (1 vs 2)
| Feature | Webex | Grasshopper |
|---|---|---|
| Advanced Security | ||
| Backup and Recovery | ||
| Password Protection |
Security & Compliance (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| FedRAMP Authorization |
Support (1 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Basic Support | ||
| Priority Support |
Team (0 vs 3)
| Feature | Webex | Grasshopper |
|---|---|---|
| Availability Status | ||
| Call Monitoring | ||
| Team Dashboard |
Team Communication (2 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Messaging | ||
| Unlimited Messaging |
Technology (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| AV over IP for Conferencing |
Tracking (0 vs 1)
| Feature | Webex | Grasshopper |
|---|---|---|
| Call History |
Video Conferencing (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Meetings |
Video Content (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Vidcast |
Voice Communication (3 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Calling | ||
| PSTN Calling | ||
| Toll Dial-In |
Voice Technology (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| VoIP |
Workspace Management (1 vs 0)
| Feature | Webex | Grasshopper |
|---|---|---|
| Workspace Designer |
Unique Features
Only in Webex (50)
AI Assistant
Camera Intelligence
Webex AI
Video Messaging
Advanced Noise Cancellation
Screen Sharing
Whiteboarding
AI Agent
AI Assistant for Contact Center
Cloud Contact Center
CPaaS
Workforce Optimization
Polling
Events
Webinars
B&O Cisco 950
Cameras
Ceiling Microphone Pro
Desk Devices
Desk Phone 9800 Series
+ 30 more unique features
Only in Grasshopper (45)
Mobile App
Multi-Device Sync
User Roles and Permissions
Call Analytics
Call Metrics Dashboard
Call Transcription
Auto Responder
Call Blocking
Call Queue Management
Call Screening
Call Transfer
Call Forwarding Rules
Extension System
IVR System
Conference Calling
Compliance Reporting
Contact Management
Call Forwarding
Call Recording
Fax to Email
+ 25 more unique features
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