Cisco Contact Center vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cisco Contact Center offers fewer features (16 vs 80) and fewer integrations (4 vs 12). Starting price: Cisco Contact Center at Contact Sales vs LiveChat at $25/mo. Cisco Contact Center has 16 unique features while LiveChat has 80 unique features, with 0 features in common.
| Cisco Contact Center | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 16 | 80 |
| AI-Powered Features | 3 | 10 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (3 vs 7)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| AI-Powered Cognitive Agent Experiences | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Intelligent Customer Journeys | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence | ||
| Webex Contact Center AI |
API & Integration (0 vs 6)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Architecture (1 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Open Flexible Cloud Architecture |
Automation (0 vs 2)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (0 vs 14)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Customer Engagement (0 vs 5)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (0 vs 4)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Deployment (5 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Integration (1 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Application Integrations |
Licensing (2 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Management (1 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Seamless Management and User Experiences |
Messaging Channels (0 vs 10)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting & Analytics (0 vs 9)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (2 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Technical Support | ||
| Training & Certification |
Team Management (0 vs 9)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Workforce Management (1 vs 0)
| Feature | Cisco Contact Center | LiveChat |
|---|---|---|
| Webex Workforce Optimization |
Unique Features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
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