Cisco Contact Center vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cisco Contact Center offers fewer features (16 vs 64) and fewer integrations (4 vs 15). Starting price: Cisco Contact Center at Contact Sales vs JivoChat at $28/mo. Cisco Contact Center has 16 unique features while JivoChat has 64 unique features, with 0 features in common.
| Cisco Contact Center | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 16 | 64 |
| AI-Powered Features | 3 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (3 vs 2)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI-Powered Cognitive Agent Experiences | ||
| Intelligent Customer Journeys | ||
| Webex Contact Center AI |
Analytics (0 vs 6)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Architecture (1 vs 0)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Open Flexible Cloud Architecture |
Automation (0 vs 4)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (0 vs 1)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (0 vs 1)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (0 vs 2)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Chat History Storage |
Deployment (5 vs 0)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Engagement (0 vs 3)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (1 vs 4)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Application Integrations | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (0 vs 3)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Licensing (2 vs 0)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Management (1 vs 4)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Seamless Management and User Experiences |
Marketing (0 vs 2)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (0 vs 2)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (0 vs 5)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (2 vs 0)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Technical Support | ||
| Training & Certification |
Workforce Management (1 vs 0)
| Feature | Cisco Contact Center | JivoChat |
|---|---|---|
| Webex Workforce Optimization |
Unique Features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
View Cisco Contact Center details View JivoChat details Cisco Contact Center alternatives JivoChat alternatives
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