Cisco Contact Center vs Five9
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cisco Contact Center offers fewer features (16 vs 53) and fewer integrations (4 vs 13). Starting price: Cisco Contact Center at Contact Sales vs Five9 at $119/mo. Cisco Contact Center has 16 unique features while Five9 has 53 unique features, with 0 features in common.
| Cisco Contact Center | Five9 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 16 | 53 |
| AI-Powered Features | 3 | 13 |
| Starting Price | Contact Sales | $119/mo |
| Pricing Tiers | 0 | 5 |
| Integrations | 4 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (3 vs 6)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| AI-Powered Cognitive Agent Experiences | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Customer Journeys | ||
| Intelligent Virtual Agent (IVA) | ||
| Webex Contact Center AI |
AI Development (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Gamification |
Agent Tools (0 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (0 vs 8)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Architecture (1 vs 0)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Open Flexible Cloud Architecture |
Automation (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Workflow Automation |
Channels (0 vs 6)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Compliance (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Extra Storage |
Contact Center Operations (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Customer Journey Mapping |
Deployment (5 vs 0)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Development (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| APIs & SDKs |
Digital Engagement (0 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| AI Trust & Governance |
Infrastructure (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Geo Redundancy |
Integration (1 vs 0)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Application Integrations |
Integrations (0 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Licensing (2 vs 0)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Management (1 vs 3)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Seamless Management and User Experiences | ||
| Supervisor Tools |
Outbound (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Dialer |
Payment Processing (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Secure Pay |
Quality & Compliance (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (0 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security & Compliance (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (0 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Five9 Professional Services |
Support (2 vs 0)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Technical Support | ||
| Training & Certification |
Support Services (0 vs 3)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (0 vs 1)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Five9 Global Voice |
Workforce Management (1 vs 2)
| Feature | Cisco Contact Center | Five9 |
|---|---|---|
| Webex Workforce Optimization | ||
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
View Cisco Contact Center details View Five9 details Cisco Contact Center alternatives Five9 alternatives
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