Cisco Contact Center vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Cisco Contact Center offers fewer features (16 vs 131) and fewer integrations (4 vs 12). Starting price: Cisco Contact Center at Contact Sales vs Comm100 at $39/mo. Cisco Contact Center has 16 unique features while Comm100 has 131 unique features, with 0 features in common.
| Cisco Contact Center | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 16 | 131 |
| AI-Powered Features | 3 | 6 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 0 | 15 |
| Integrations | 4 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
AI (3 vs 6)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA | ||
| AI-Powered Cognitive Agent Experiences | ||
| Intelligent Customer Journeys | ||
| Webex Contact Center AI |
Analytics (0 vs 22)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Architecture (1 vs 0)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Open Flexible Cloud Architecture |
Authentication (0 vs 3)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (0 vs 1)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Auto End Chats |
Collaboration (0 vs 1)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Internal Notes |
Communication (0 vs 9)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (0 vs 3)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (0 vs 6)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (0 vs 4)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (0 vs 2)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (5 vs 2)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Cloud Deployment | ||
| On-premise Deployment | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Efficiency (0 vs 7)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Visitor Rating |
Integration (1 vs 3)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Application Integrations | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Licensing (2 vs 0)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Management (1 vs 10)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Seamless Management and User Experiences | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (0 vs 4)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (0 vs 2)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Queue Management |
Personalization (0 vs 8)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Routing (0 vs 7)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (0 vs 7)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (2 vs 5)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support | ||
| Technical Support | ||
| Training & Certification |
Targeting (0 vs 3)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (0 vs 2)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Workforce Management (1 vs 0)
| Feature | Cisco Contact Center | Comm100 |
|---|---|---|
| Webex Workforce Optimization |
Unique Features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
Only in Comm100 (131)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 111 more unique features
View Cisco Contact Center details View Comm100 details Cisco Contact Center alternatives Comm100 alternatives
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