ChurnZero vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChurnZero offers fewer features (43 vs 57) and more integrations (25 vs 19). Starting price: ChurnZero at $3000/mo vs Retently at $49/mo. ChurnZero has 41 unique features while Retently has 55 unique features, with 2 features in common.
| ChurnZero | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 57 |
| AI-Powered Features | 11 | 3 |
| Starting Price | $3000/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 25 | 19 |
| Shared Features | 2 | |
| Shared Integrations | 7 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI & ML (2 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Predictive Churn | ||
| Recommendation Engine |
Administration (2 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Admin Controls | ||
| Audit Logs |
Alerts (1 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Risk Alerts |
Analytics (10 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Benchmarking | ||
| Churn Analysis | ||
| Customer Segmentation | ||
| Event Tracking | ||
| Expansion Tracking | ||
| Forecasting | ||
| Goal Tracking | ||
| Health Score | ||
| Retention Analysis | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | ChurnZero | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | ChurnZero | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Engagement Automation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbooks | ||
| Survey Reminders | ||
| Webhook Events |
CRM (4 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Account Hierarchy | ||
| Contact Management | ||
| Customer Timeline | ||
| Org Chart |
Collaboration (2 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Business Reviews | ||
| Team Collaboration |
Communication (4 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Customer Portal | ||
| Email Campaigns | ||
| In-App Messaging | ||
| Knowledge Base |
Data Management (4 vs 5)
| Feature | ChurnZero | Retently |
|---|---|---|
| Antivirus Detection | ||
| Bulk Import | ||
| Custom Fields | ||
| Data Deduplication | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback (2 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Customer Surveys | ||
| NPS Tracking |
Feedback Management (0 vs 2)
| Feature | ChurnZero | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | ChurnZero | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | ChurnZero | Retently |
|---|---|---|
| API Access | ||
| Data Syncing | ||
| REST API | ||
| Webhook Events |
Mobile (1 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | ChurnZero | Retently |
|---|---|---|
| Email & Slack Alerts |
Reporting (3 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Dashboards | ||
| Reporting | ||
| Scheduled Reports |
Security (2 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Data Privacy | ||
| SSO Integration |
Survey Channels (0 vs 7)
| Feature | ChurnZero | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | ChurnZero | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | ChurnZero | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | ChurnZero | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | ChurnZero | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Task Management (1 vs 0)
| Feature | ChurnZero | Retently |
|---|---|---|
| Task Management |
Unique Features
Only in ChurnZero (41)
Admin Controls
Audit Logs
Predictive Churn
Recommendation Engine
Risk Alerts
Benchmarking
Churn Analysis
Customer Segmentation
Event Tracking
Expansion Tracking
Forecasting
Goal Tracking
Health Score
Retention Analysis
Usage Analytics
Engagement Automation
Playbooks
Business Reviews
Team Collaboration
Customer Portal
+ 21 more unique features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Antivirus Detection
+ 35 more unique features
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