Chatlio vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatlio offers fewer features (25 vs 80) and fewer integrations (3 vs 12). Starting price: Chatlio at $29/mo vs LiveChat at $25/mo. Chatlio has 24 unique features while LiveChat has 79 unique features, with 1 features in common.
| Chatlio | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 25 | 80 |
| AI-Powered Features | 0 | 10 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 3 | 12 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Automation (4 vs 2)
| Feature | Chatlio | LiveChat |
|---|---|---|
| ChatBot | ||
| Offline Mode | ||
| Recurring Campaigns | ||
| Saved Replies | ||
| Slack Status Checking | ||
| Triggers & Automessages |
Chat Tools (0 vs 14)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Multi-operator Support |
Configuration (4 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Multi-domain Support | ||
| Multiple Widgets | ||
| Operating Hours | ||
| Unlimited Domains |
Customer Engagement (0 vs 5)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Intelligence (3 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Custom Customer Data | ||
| Customer Location Data | ||
| Visitor Information Query |
Customization (4 vs 4)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Customizable Chat Widget | ||
| Language Support | ||
| Operator Name Display | ||
| Remove Powered By Link | ||
| White Label Widget |
Data Management (2 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Chat History & Persistence | ||
| Transcript Export |
Infrastructure (1 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Unlimited Bandwidth |
Integration (3 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Chat Widget Integration | ||
| Slack Integration | ||
| Webhooks |
Lead Management (2 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Lead Qualification | ||
| Pre-chat Questions |
Messaging Channels (0 vs 10)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Organization (1 vs 0)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Channel Auto-archiving |
Reporting & Analytics (0 vs 9)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Chatlio | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Chatlio (24)
Offline Mode
Saved Replies
Slack Status Checking
Triggers & Automessages
Multi-operator Support
Multi-domain Support
Multiple Widgets
Operating Hours
Unlimited Domains
Custom Customer Data
Customer Location Data
Visitor Information Query
Customizable Chat Widget
Operator Name Display
Remove Powered By Link
White Label Widget
Chat History & Persistence
Transcript Export
Unlimited Bandwidth
Chat Widget Integration
+ 4 more unique features
Only in LiveChat (79)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
+ 59 more unique features
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