Chatlio vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatlio offers fewer features (25 vs 64) and fewer integrations (3 vs 15). Starting price: Chatlio at $29/mo vs JivoChat at $28/mo. Chatlio has 24 unique features while JivoChat has 63 unique features, with 1 features in common.
| Chatlio | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 25 | 64 |
| AI-Powered Features | 0 | 5 |
| Starting Price | $29/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 3 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chatlio | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (0 vs 6)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (4 vs 4)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Offline Mode | ||
| Saved Replies | ||
| Slack Status Checking | ||
| Triggers & Automessages |
CRM (0 vs 1)
| Feature | Chatlio | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 1)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Multi-agent Chat Support | ||
| Multi-operator Support |
Communication (0 vs 8)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Configuration (4 vs 0)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Multi-domain Support | ||
| Multiple Widgets | ||
| Operating Hours | ||
| Unlimited Domains |
Customer Intelligence (3 vs 0)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Custom Customer Data | ||
| Customer Location Data | ||
| Visitor Information Query |
Customization (4 vs 2)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget | ||
| Operator Name Display | ||
| Remove Powered By Link | ||
| White Label Widget |
Data Management (2 vs 1)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Chat History & Persistence | ||
| Chat History Storage | ||
| Transcript Export |
Engagement (0 vs 3)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Infrastructure (1 vs 0)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Unlimited Bandwidth |
Integration (3 vs 4)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Chat API | ||
| Chat Widget Integration | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Slack Integration | ||
| Webhooks |
Lead Generation (0 vs 3)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Lead Management (2 vs 0)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Lead Qualification | ||
| Pre-chat Questions |
Management (0 vs 4)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (1 vs 2)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Channel Auto-archiving | ||
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (0 vs 5)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Chatlio | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in Chatlio (24)
Offline Mode
Saved Replies
Slack Status Checking
Triggers & Automessages
Multi-operator Support
Multi-domain Support
Multiple Widgets
Operating Hours
Unlimited Domains
Custom Customer Data
Customer Location Data
Visitor Information Query
Operator Name Display
Remove Powered By Link
White Label Widget
Chat History & Persistence
Transcript Export
Unlimited Bandwidth
Chat Widget Integration
Slack Integration
+ 4 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
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