Chatlio vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chatlio offers fewer features (25 vs 131) and fewer integrations (3 vs 12). Starting price: Chatlio at $29/mo vs Comm100 at $39/mo. Chatlio has 25 unique features while Comm100 has 131 unique features, with 0 features in common.
| Chatlio | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 25 | 131 |
| AI-Powered Features | 0 | 6 |
| Starting Price | $29/mo | $39/mo |
| Pricing Tiers | 4 | 15 |
| Integrations | 3 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Chatlio | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Analytics (0 vs 22)
| Feature | Chatlio | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (0 vs 3)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (4 vs 1)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Auto End Chats | ||
| Offline Mode | ||
| Saved Replies | ||
| Slack Status Checking | ||
| Triggers & Automessages |
Collaboration (1 vs 1)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Internal Notes | ||
| Multi-operator Support |
Communication (0 vs 9)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (0 vs 3)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Configuration (4 vs 0)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Multi-domain Support | ||
| Multiple Widgets | ||
| Operating Hours | ||
| Unlimited Domains |
Customer Intelligence (3 vs 0)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Custom Customer Data | ||
| Customer Location Data | ||
| Visitor Information Query |
Customization (4 vs 6)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Customizable Chat Widget | ||
| Image Chat Button | ||
| Operator Name Display | ||
| Remove Powered By Link | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button | ||
| White Label Widget |
Data Collection (0 vs 4)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 2)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Chat History & Persistence | ||
| Chat Transcript Export | ||
| Contact Management | ||
| Transcript Export |
Deployment (0 vs 2)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (0 vs 7)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Visitor Rating |
Infrastructure (1 vs 0)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Unlimited Bandwidth |
Integration (3 vs 3)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Chat Widget Integration | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding | ||
| Slack Integration | ||
| Webhooks |
Lead Management (2 vs 0)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Lead Qualification | ||
| Pre-chat Questions |
Management (0 vs 10)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (0 vs 4)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (0 vs 2)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Queue Management |
Organization (1 vs 0)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Channel Auto-archiving |
Personalization (0 vs 8)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Routing (0 vs 7)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (0 vs 7)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | Chatlio | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (0 vs 2)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | Chatlio | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Chatlio (25)
Offline Mode
Saved Replies
Slack Status Checking
Triggers & Automessages
Multi-operator Support
Multi-domain Support
Multiple Widgets
Operating Hours
Unlimited Domains
Custom Customer Data
Customer Location Data
Visitor Information Query
Customizable Chat Widget
Operator Name Display
Remove Powered By Link
White Label Widget
Chat History & Persistence
Transcript Export
Unlimited Bandwidth
Chat Widget Integration
+ 5 more unique features
Only in Comm100 (131)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 111 more unique features
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