ChatBot by Text vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers fewer features (80 vs 143) and fewer integrations (2 vs 17). Starting price: ChatBot by Text at $25/mo vs Tidio at $24.17/mo. ChatBot by Text has 78 unique features while Tidio has 141 unique features, with 2 features in common.
| ChatBot by Text | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 143 |
| AI-Powered Features | 21 | 26 |
| Starting Price | $25/mo | $24.17/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 2 | 17 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (20 vs 18)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| AI Agent | ||
| AI Agent Resolutions | ||
| AI Avatars | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Reply Assistant | ||
| AI Text Editing | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Chat Summary | ||
| Chat Topics Insights | ||
| Context-aware Responses | ||
| Conversation History for Copilot | ||
| Copilot AI Reply Assistant | ||
| Custom Instructions |
Analytics (6 vs 19)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Advanced Reporting | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Conversation Rating | ||
| Custom Analytics | ||
| Custom Dashboards | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking |
Apps (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (6 vs 18)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Assignment | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| No-code Workflow Editor | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates |
CRM (3 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Customer Details | ||
| Customer List | ||
| First-party Data Collection | ||
| Tags and Contact Properties | ||
| Visitor Notes |
Communication (9 vs 17)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Page | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| Email Transcripts | ||
| File Attachments | ||
| File Sharing | ||
| Handoff to Human | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Manual Chat Routing |
Compliance (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Consent Management | ||
| Data Processing Configuration |
Customization (2 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Advanced Widget Customization | ||
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| White-label Website Widget | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Unlimited Chat History |
E-commerce (0 vs 11)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Email Management (3 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates | ||
| Team Reply Addresses |
Integration (2 vs 6)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Calls | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| MCP Server | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Third-party Platform Connection |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Contact Form |
Localization (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Campaigns |
Notification (0 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Personal Notifications |
Organization (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Productivity (4 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Canned Responses | ||
| Macros | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Text App for Desktop |
Sales (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Cross-sell & Upsell | ||
| Lead Generation |
Security (1 vs 6)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Audit Logs | ||
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Service Management (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Service Level Agreements (SLAs) |
Social Media (0 vs 3)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (5 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Dedicated Onboarding | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Legal Assistance | ||
| Live Chat Support | ||
| Security Assistance | ||
| Slack Support | ||
| Software Engineer Support | ||
| Training Sessions |
Team Collaboration (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Internal Notes |
Team Management (3 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Supervision | ||
| Team Member Chat Takeover | ||
| Teams |
Ticketing (2 vs 7)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Statuses | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in ChatBot by Text (78)
AI Agent
AI Agent Resolutions
AI Avatars
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
Chat Summary
Chat Topics Insights
Context-aware Responses
Conversation History for Copilot
Custom Instructions
Human Takeover
Multilingual Support
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Language Detection
Ticket Summary
Tone of Voice
UX Personalization
+ 58 more unique features
Only in Tidio (141)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 121 more unique features
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