ChatBot by Text vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers the same number of features (80 vs 80) and fewer integrations (2 vs 12). Both start at $25/mo. ChatBot by Text has 70 unique features while LiveChat has 70 unique features, with 10 features in common.
| ChatBot by Text | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 80 |
| AI-Powered Features | 21 | 10 |
| Starting Price | $25/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 2 | 12 |
| Shared Features | 10 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (20 vs 7)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| AI Agent | ||
| AI Agent Resolutions | ||
| AI Avatars | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| Chat Summary | ||
| Chat Topics Insights | ||
| Context-aware Responses | ||
| Conversation History for Copilot | ||
| Copilot - AI Assistant | ||
| Custom Instructions | ||
| Human Takeover | ||
| Multilingual Support | ||
| Reply Suggestions |
API & Integration (0 vs 6)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (6 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (6 vs 2)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Automated Assignment | ||
| ChatBot | ||
| No-code Workflow Editor | ||
| Recurring Campaigns | ||
| Smart Chat Routing | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
CRM (3 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Customer Details | ||
| Customer List | ||
| First-party Data Collection |
Chat Tools (0 vs 14)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Communication (9 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Handoff to Human | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Multichannel Communication | ||
| Website Chat Widget |
Compliance (2 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Consent Management | ||
| Data Processing Configuration |
Customer Engagement (0 vs 5)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (2 vs 4)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Accessibility | ||
| Advanced Widget Customization | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support | ||
| White-label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Unlimited Chat History |
Email Management (3 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates | ||
| Team Reply Addresses |
Integration (2 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| API Calls | ||
| MCP Server |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Campaigns |
Messaging Channels (0 vs 10)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Organization (2 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Productivity (4 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Canned Responses | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Text App for Desktop |
Reporting & Analytics (0 vs 9)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales (2 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Cross-sell & Upsell | ||
| Lead Generation |
Sales & Ecommerce (0 vs 6)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (1 vs 8)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Access Restriction | ||
| Audit Logs | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Service Management (1 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Service Level Agreements (SLAs) |
Support (5 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Legal Assistance | ||
| Security Assistance | ||
| Software Engineer Support |
Team Collaboration (1 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Internal Notes |
Team Management (3 vs 9)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Team Member Chat Takeover | ||
| Teams | ||
| Work Scheduler |
Ticketing (2 vs 0)
| Feature | ChatBot by Text | LiveChat |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Unique Features
Only in ChatBot by Text (70)
AI Agent
AI Agent Resolutions
AI Avatars
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
Chat Topics Insights
Context-aware Responses
Conversation History for Copilot
Custom Instructions
Human Takeover
Multilingual Support
Similar Ticket Suggestions
Ticket Language Detection
Ticket Summary
Tone of Voice
UX Personalization
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 50 more unique features
Only in LiveChat (70)
Copilot - AI Assistant
Sentiment Analysis
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Transcripts
Direct Chat Link
Inactivity Messages
Live Chat Widget
Message Sneak-Peek
+ 50 more unique features
View ChatBot by Text details View LiveChat details ChatBot by Text alternatives LiveChat alternatives
Want to build your own alternative to ChatBot by Text or LiveChat?
Analyze it with Reap