ChatBot by Text vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (80 vs 64) and fewer integrations (2 vs 15). Starting price: ChatBot by Text at $25/mo vs JivoChat at $28/mo. ChatBot by Text has 77 unique features while JivoChat has 61 unique features, with 3 features in common.
| ChatBot by Text | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 80 | 64 |
| AI-Powered Features | 21 | 5 |
| Starting Price | $25/mo | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 2 | 15 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (20 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Agent Resolutions | ||
| AI Assistant | ||
| AI Avatars | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| Chat Summary | ||
| Chat Topics Insights | ||
| Context-aware Responses | ||
| Conversation History for Copilot | ||
| Custom Instructions | ||
| Human Takeover | ||
| Multilingual Support | ||
| Reply Suggestions |
Analytics (6 vs 6)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Monitoring | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Message Delivery Tracking | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Application (0 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (6 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Automated Assignment | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| No-code Workflow Editor | ||
| Smart Chat Routing | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
CRM (3 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Customer Details | ||
| Customer List | ||
| First-party Data Collection | ||
| JivoChat CRM |
Collaboration (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (9 vs 8)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Callback Feature | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Integration | ||
| Email Transcripts | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Handoff to Human | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Multichannel Communication | ||
| Team Chats | ||
| Video Calls |
Compliance (2 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Consent Management | ||
| Data Processing Configuration |
Customization (2 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Advanced Widget Customization | ||
| Agent Photo Display | ||
| Customizable Chat Widget | ||
| White-label Website Widget |
Data Management (1 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat History Storage | ||
| Unlimited Chat History |
Email Management (3 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates | ||
| Team Reply Addresses |
Engagement (0 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (2 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| API Calls | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| MCP Server | ||
| Mobile SDK | ||
| Online Store Integration |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Lead Generation (1 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Contact Form | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (1 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Campaigns | ||
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Tags | ||
| Chat Topics | ||
| Multiple Departments | ||
| Ticket Tags |
Phone (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (4 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Spelling Checker | ||
| Text App for Desktop |
Reporting (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Export Reports to Excel |
Sales (2 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Cross-sell & Upsell | ||
| Lead Generation |
Security (1 vs 5)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| Audit Logs | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Service Management (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Service Level Agreements (SLAs) |
Social Media (0 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (5 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Legal Assistance | ||
| Security Assistance | ||
| Software Engineer Support |
Team Collaboration (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Internal Notes |
Team Management (3 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Supervision | ||
| Team Member Chat Takeover | ||
| Teams |
Ticketing (2 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Unique Features
Only in ChatBot by Text (77)
AI Agent Resolutions
AI Avatars
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
Chat Summary
Chat Topics Insights
Context-aware Responses
Conversation History for Copilot
Custom Instructions
Human Takeover
Multilingual Support
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Language Detection
Ticket Summary
Tone of Voice
UX Personalization
Advanced Reporting
+ 57 more unique features
Only in JivoChat (61)
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 41 more unique features
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