ChatBot by Text vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers fewer features (83 vs 143) and fewer integrations (6 vs 17). Starting price: ChatBot by Text at $25/mo vs Tidio at $24.17/mo. ChatBot by Text has 79 unique features while Tidio has 138 unique features, with 4 features in common.
| ChatBot by Text | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 143 |
| AI-Powered Features | 26 | 26 |
| Starting Price | $25/mo | $24.17/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 6 | 17 |
| Shared Features | 4 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (14 vs 18)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Reply Assistant | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Copilot AI Reply Assistant | ||
| Custom Instructions | ||
| FAQ Scraper | ||
| FAQ Upload |
Analytics (8 vs 19)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| AI Resolutions Tracking | ||
| Advanced Analytics | ||
| Advanced Reporting | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Chat Topics Insights | ||
| Conversation Metrics | ||
| Conversation Rating | ||
| Custom Analytics | ||
| Custom Dashboards | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics |
Apps (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (7 vs 18)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Assignment | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| No-Code Workflow Builder | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates |
CRM (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Channels (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Communication (0 vs 17)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Customization (5 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Advanced Widget Customization | ||
| Background Color and Picture Customization | ||
| Brand Voice Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| Welcome Screen Customization | ||
| White-Label Website Widget | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Unlimited Chat History |
E-commerce (0 vs 11)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 6)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Access | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Third-party Platform Connection |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Contact Form |
Localization (0 vs 2)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Campaigns |
Notification (0 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Personal Notifications |
Organization (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 1)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Macros |
Sales (5 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 6)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Audit Logs | ||
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Security Assistance | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Social Media (0 vs 3)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (7 vs 9)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| 24/7 Support | ||
| Account Reviews | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Dedicated Onboarding | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Human Takeover | ||
| Legal Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Software Engineer Support | ||
| Ticketing System | ||
| Training Sessions |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Ticketing (0 vs 7)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Tools (1 vs 0)
| Feature | ChatBot by Text | Tidio |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (79)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 59 more unique features
Only in Tidio (138)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 118 more unique features
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