ChatBot by Text vs tawk.to
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 52) and more integrations (6 vs 1). Starting price: ChatBot by Text at $25/mo vs tawk.to at $1/mo. ChatBot by Text has 79 unique features while tawk.to has 48 unique features, with 4 features in common.
| ChatBot by Text | tawk.to | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 52 |
| AI-Powered Features | 26 | 2 |
| Starting Price | $25/mo | $1/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 1 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (14 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Automated Translation | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Analytics & Monitoring (0 vs 6)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Automation (7 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Automated Ticket Assignment | ||
| Automated Triggers | ||
| No-Code Workflow Builder | ||
| Scheduler | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
CRM (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| CRM |
Channels (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Commerce (0 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (0 vs 3)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| File Transfer | ||
| Group Messaging | ||
| Video + Voice Add-on |
Communication Management (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Conversation History |
Content & Knowledge (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Knowledge Base |
Core Communication (0 vs 3)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (5 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Remove Branding | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Unlimited Chat History |
Developer Tools (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| JavaScript API |
Email Management (2 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Engagement (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Proactive Chat Initiation |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| 100+ Integrations |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Contact Form |
Localization (0 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support |
Marketing (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Campaigns |
Mobile (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Native Mobile Apps |
Moderation (0 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notifications (0 vs 3)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (2 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Chat Tags | ||
| Conversation Tags | ||
| Departments | ||
| Ticket Tags |
Performance (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| High Load Dashboard |
Personalization (3 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Canned Shortcuts |
Reporting (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Detailed Reporting |
Sales (5 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Audit Logs | ||
| Secure Encryption | ||
| Security Assistance |
Security & Control (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Domain Restriction |
Support (7 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Support Management (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Ticketing System |
Support Tools (0 vs 1)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Screen Sharing |
Team Management (4 vs 4)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Tag & Assign Conversations | ||
| Teams | ||
| Unlimited Agents |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Text App for Desktop |
UI Customization (0 vs 3)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (0 vs 2)
| Feature | ChatBot by Text | tawk.to |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in ChatBot by Text (79)
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
Visitor Tracking
Website Behavior Tracking
+ 59 more unique features
Only in tawk.to (48)
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Knowledge Base
Chat Pages
Dashboard
Live Chat
CRM
Remove Branding
+ 28 more unique features
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