ChatBot by Text vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 45) and fewer integrations (6 vs 10). Starting price: ChatBot by Text at $25/mo vs Stonly at Contact Sales. ChatBot by Text has 82 unique features while Stonly has 44 unique features, with 1 features in common.
| ChatBot by Text | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 45 |
| AI-Powered Features | 26 | 3 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 2 |
| Integrations | 6 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (14 vs 2)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| AI Agent | ||
| AI Agent Assist | ||
| AI Answers | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions |
Analytics (8 vs 7)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Chat Topics Insights | ||
| Content Health | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Custom Reporting | ||
| Feedback | ||
| Full-path Analytics | ||
| Message Delivery Tracking | ||
| Pageview Analytics | ||
| Surveys | ||
| User-level Analytics | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 2)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Automated Ticket Assignment | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Unlimited Triggers | ||
| Workflow Editor | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Collaboration (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Collaboration Tools |
Content Creation (0 vs 9)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Customization (5 vs 3)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Custom Design | ||
| In-guide Variables | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White Label Options | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Unlimited Chat History |
Deployment (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| The Widget |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Service Level Agreements (SLAs) |
Export (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Export Guides as PDF |
Integration (1 vs 2)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| API Access | ||
| Content Migration |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Contact Form |
Localization (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Auto-Translate |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Campaigns |
Optimization (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| SEO Optimization |
Organization (2 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Sales (5 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 3)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Access Rights | ||
| Advanced Team Rights Management | ||
| Audit Logs | ||
| SSO | ||
| Security Assistance |
Support (7 vs 2)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Priority Support | ||
| Software Engineer Support | ||
| Ticketing System |
Targeting (0 vs 1)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Content Segmentation |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Stonly |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (82)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 62 more unique features
Only in Stonly (44)
AI Agent Assist
AI Answers
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
+ 24 more unique features
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