ChatBot by Text vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 46). Starting price: ChatBot by Text at $25/mo vs Smartsupp at $14/mo. ChatBot by Text has 78 unique features while Smartsupp has 41 unique features, with 5 features in common.
| ChatBot by Text | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 46 |
| AI-Powered Features | 26 | 10 |
| Starting Price | $25/mo | $14/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 6 | 6 |
| Shared Features | 5 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (14 vs 10)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Engage | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| MCP Server | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support |
Analytics (8 vs 7)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Chat Topics Insights | ||
| Conversation History | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Message Delivery Tracking | ||
| Visitor Insights | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 8)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Automated Ticket Assignment | ||
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| No-Code Workflow Builder | ||
| Office Hours | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Billing (0 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Channels (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Communication (0 vs 4)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Customization (5 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| API Access |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Contact Form |
Management (0 vs 7)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Campaigns |
Notification (0 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (2 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Chat Tags | ||
| Segmentation with Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 2)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Sales (5 vs 2)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Collection and Export | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Audit Logs | ||
| Security Assistance |
Support (7 vs 1)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Smartsupp |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (78)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
Visitor Tracking
+ 58 more unique features
Only in Smartsupp (41)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
Chatbots
Handover to Human Operator
+ 21 more unique features
View ChatBot by Text details View Smartsupp details ChatBot by Text alternatives Smartsupp alternatives
Want to build your own alternative to ChatBot by Text or Smartsupp?
Analyze it with Reap