ChatBot by Text vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 28) and more integrations (6 vs 1). Starting price: ChatBot by Text at $25/mo vs Pure Chat at $49/mo. ChatBot by Text has 79 unique features while Pure Chat has 24 unique features, with 4 features in common.
| ChatBot by Text | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 28 |
| AI-Powered Features | 26 | 0 |
| Starting Price | $25/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 6 | 1 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (14 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 4)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| CSV Exports | ||
| Chat Topics Insights | ||
| Comprehensive Account Statistics and Reports | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Realtime Analytics | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Automated Ticket Assignment | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Trigger-Based Actions and Alerts | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Collaboration (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| File Transfer |
Core (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Live Chat Widget |
Customization (5 vs 3)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Chat Widget Customization | ||
| Customize Chat Widget with Images | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Service Level Agreements (SLAs) |
Forms (0 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (1 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| API Access | ||
| Engagement Hub | ||
| Integrations |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Contact Form |
Management (0 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Campaigns |
Mobile (0 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Notifications (0 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Organization (2 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Canned Responses |
Sales (5 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 2)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Audit Logs | ||
| SSL Security | ||
| Security Assistance | ||
| Security Roles |
Social Media (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Support (7 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Text App for Desktop |
Visitor Intelligence (0 vs 1)
| Feature | ChatBot by Text | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in ChatBot by Text (79)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 59 more unique features
Only in Pure Chat (24)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
Mobile-Optimized Chat Widget
Chat Notifications
SMS Notifications
+ 4 more unique features
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