ChatBot by Text vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 42) and fewer integrations (6 vs 30). Starting price: ChatBot by Text at $25/mo vs Kayako at $35/mo. ChatBot by Text has 78 unique features while Kayako has 37 unique features, with 5 features in common.
| ChatBot by Text | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 42 |
| AI-Powered Features | 26 | 3 |
| Starting Price | $25/mo | $35/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 6 | 30 |
| Shared Features | 5 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (14 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 4)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| CSAT Surveys | ||
| Chat Ratings | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Reports & Analytics | ||
| Sentiment Analysis | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 4)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Automated Ticket Assignment | ||
| Macros | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Builder | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Communication (0 vs 12)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customization (5 vs 1)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Custom Branding | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 2)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| API Access | ||
| Webhooks |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Campaigns |
Organization (2 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 5)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Sales (5 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 3)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Security Assistance | ||
| Two-Factor Authentication |
Support (7 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Support Management (0 vs 11)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (4 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | Kayako |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (78)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 58 more unique features
Only in Kayako (37)
Chat Ratings
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
Custom Branding
+ 17 more unique features
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