ChatBot by Text vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 64) and fewer integrations (6 vs 15). Starting price: ChatBot by Text at $25/mo vs JivoChat at $28/mo. ChatBot by Text has 80 unique features while JivoChat has 61 unique features, with 3 features in common.
| ChatBot by Text | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 64 |
| AI-Powered Features | 26 | 5 |
| Starting Price | $25/mo | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 6 | 15 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (14 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Analytics (8 vs 6)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Agent Activity Monitoring | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Message Delivery Tracking | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Application (0 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (7 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Automated Ticket Assignment | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
CRM (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| JivoChat CRM |
Channels (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Multichannel Communication |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Collaboration (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (5 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Advanced Widget Customization | ||
| Agent Photo Display | ||
| Brand Voice Customization | ||
| Customizable Chat Widget | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat History Storage | ||
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Engagement (0 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Service Level Agreements (SLAs) |
Integration (1 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| API Access | ||
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 3)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Contact Form | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (1 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Campaigns | ||
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (2 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Tags | ||
| Chat Topics | ||
| Multiple Departments | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Phone (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Export Reports to Excel |
Sales (5 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 5)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| Audit Logs | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage | ||
| Security Assistance |
Social Media (0 vs 2)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (7 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Shared Inbox | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (1 vs 0)
| Feature | ChatBot by Text | JivoChat |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (80)
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
Visitor Tracking
+ 60 more unique features
Only in JivoChat (61)
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 41 more unique features
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