ChatBot by Text vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ChatBot by Text offers more features (83 vs 63). Starting price: ChatBot by Text at $25/mo vs Helpshift at $50/mo. ChatBot by Text has 82 unique features while Helpshift has 62 unique features, with 1 features in common.
| ChatBot by Text | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 83 | 63 |
| AI-Powered Features | 26 | 17 |
| Starting Price | $25/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 6 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (14 vs 12)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| AI Agent | ||
| AI Agent Copilot | ||
| AI Canned Reply Suggestions | ||
| AI Compose | ||
| AI Copilot | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History |
Analytics (8 vs 7)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Analytics API | ||
| Built-in Reporting | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Message Delivery Tracking | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Automation (7 vs 3)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Automated Ticket Assignment | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| No-Code Workflow Builder | ||
| SLA Management | ||
| Smart Chat Routing | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Channels (1 vs 10)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| Multichannel Communication | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Chat Management (11 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Communication (0 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Announcements |
Customization (5 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Branding & Customization | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget |
Data Management (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Unlimited Chat History |
Email Management (2 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Service Level Agreements (SLAs) |
Feedback (0 vs 2)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| API Access | ||
| REST API |
Knowledge Management (3 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Multilingual Support |
Lead Generation (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Contact Form |
Marketing (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Campaigns |
Messaging (0 vs 3)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (0 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Organization (2 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (3 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Productivity (0 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Quick Replies |
Routing (0 vs 3)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Sales (5 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (2 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Audit Logs | ||
| Security Assistance |
Self-Service (0 vs 2)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (7 vs 5)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Guided Onboarding | ||
| Human Takeover | ||
| Knowledge Base | ||
| Legal Assistance | ||
| SLA Support | ||
| Self-Serve Onboarding | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (4 vs 4)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Chat Supervision | ||
| Collaborative Notes | ||
| Custom Roles | ||
| Internal Notes | ||
| Shared Inbox | ||
| Smart Views | ||
| Team Roles & Permissions | ||
| Teams |
Ticket Management (2 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Ticketing (0 vs 1)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Tools (1 vs 0)
| Feature | ChatBot by Text | Helpshift |
|---|---|---|
| Text App for Desktop |
Unique Features
Only in ChatBot by Text (82)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 62 more unique features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
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