Chaport vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 53) and fewer integrations (7 vs 8). Starting price: Chaport at $29/mo vs Voiso at $30/mo. Chaport has 57 unique features while Voiso has 53 unique features, with 0 features in common.
| Chaport | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 53 |
| AI-Powered Features | 3 | 8 |
| Starting Price | $29/mo | $30/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
Alerts (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Notifications |
Analytics (1 vs 7)
| Feature | Chaport | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 4)
| Feature | Chaport | Voiso |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbot | ||
| Chatbots | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Status Auto-Toggle | ||
| Text-to-Speech |
Chat (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Web Chat |
Collaboration (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Omnichannel Communication |
Compliance (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Chat Ratings |
Inbound (0 vs 6)
| Feature | Chaport | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (2 vs 3)
| Feature | Chaport | Voiso |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 3)
| Feature | Chaport | Voiso |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Message Routing | ||
| Messaging Apps Integration | ||
| Offline Messages | ||
| Read Receipts | ||
| SMS |
Mobile (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Voiso Mobile App |
Moderation (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Outbound (0 vs 7)
| Feature | Chaport | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Platform (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Chaport | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Responsive Design (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 6)
| Feature | Chaport | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| SSL Encryption | ||
| Security Log Streaming |
Self-Service (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Knowledge Base |
Storage (0 vs 2)
| Feature | Chaport | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Team Management (3 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Voiso |
|---|---|---|
| Supervision |
Voice (0 vs 3)
| Feature | Chaport | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Chaport | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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