Chaport vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 143) and fewer integrations (7 vs 17). Starting price: Chaport at $29/mo vs Tidio at $24.17/mo. Chaport has 54 unique features while Tidio has 140 unique features, with 3 features in common.
| Chaport | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 143 |
| AI-Powered Features | 3 | 26 |
| Starting Price | $29/mo | $24.17/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 7 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 18)
| Feature | Chaport | Tidio |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground | ||
| Lyro Smart Actions |
Alerts (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Notifications |
Analytics (1 vs 19)
| Feature | Chaport | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Apps (0 vs 2)
| Feature | Chaport | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (7 vs 18)
| Feature | Chaport | Tidio |
|---|---|---|
| Assignment Rules | ||
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Reply | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Busy Operator Response Flows | ||
| Chatbots | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations |
CRM (0 vs 2)
| Feature | Chaport | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (3 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 17)
| Feature | Chaport | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Read Receipt | ||
| Transfer to Operator |
Compliance (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 9)
| Feature | Chaport | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Custom Fields | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | Chaport | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Management (3 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Direct Chat Link |
E-commerce (0 vs 11)
| Feature | Chaport | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Feedback (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Chat Ratings |
Integration (2 vs 6)
| Feature | Chaport | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI | ||
| REST & JavaScript API | ||
| Zapier Integration |
Integrations (0 vs 1)
| Feature | Chaport | Tidio |
|---|---|---|
| Third-party Platform Connection |
Lead Generation (3 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 2)
| Feature | Chaport | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget | ||
| Multilingual Chat Widget |
Management (0 vs 9)
| Feature | Chaport | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Messaging (4 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notification (0 vs 1)
| Feature | Chaport | Tidio |
|---|---|---|
| Personal Notifications |
Platform (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 1)
| Feature | Chaport | Tidio |
|---|---|---|
| Macros | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 6)
| Feature | Chaport | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| SSL Encryption | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Self-Service (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Knowledge Base |
Social Media (0 vs 3)
| Feature | Chaport | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | Chaport | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Team Management (3 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Ticketing (0 vs 7)
| Feature | Chaport | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Training (1 vs 0)
| Feature | Chaport | Tidio |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (54)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 34 more unique features
Only in Tidio (140)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 120 more unique features
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