Chaport vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 46) and more integrations (7 vs 6). Starting price: Chaport at $29/mo vs Smartsupp at $14/mo. Chaport has 55 unique features while Smartsupp has 44 unique features, with 2 features in common.
| Chaport | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 46 |
| AI-Powered Features | 3 | 10 |
| Starting Price | $29/mo | $14/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 10)
| Feature | Chaport | Smartsupp |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
Alerts (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Notifications |
Analytics (1 vs 7)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Visitor Behavior Tracking | ||
| Visitor Insights |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 8)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Messages | ||
| Automatic Operator Assignments | ||
| Automatic Segmentation | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Status Auto-Toggle |
Billing (0 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Collaboration (3 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 4)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Compliance (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Advanced Branding Options | ||
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| API & Data Exports | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 7)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Messaging (4 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notification (0 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Platform (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 2)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Saved Replies | ||
| Search | ||
| Team Shortcuts | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 2)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Knowledge Base |
Support (0 vs 1)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Team Management (3 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Smartsupp |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Multi-Channel Messaging
+ 35 more unique features
Only in Smartsupp (44)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 24 more unique features
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