Chaport vs Pure Chat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 28) and more integrations (7 vs 1). Starting price: Chaport at $29/mo vs Pure Chat at $49/mo. Chaport has 57 unique features while Pure Chat has 28 unique features, with 0 features in common.
| Chaport | Pure Chat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 28 |
| AI-Powered Features | 3 | 0 |
| Starting Price | $29/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
Alerts (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Notifications |
Analytics (1 vs 4)
| Feature | Chaport | Pure Chat |
|---|---|---|
| CSV Exports | ||
| Comprehensive Account Statistics and Reports | ||
| Realtime Analytics | ||
| Visitor Behavior Tracking | ||
| Visitor Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle | ||
| Trigger-Based Actions and Alerts |
Collaboration (3 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Chat Transfer | ||
| File Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| GDPR Compliance |
Core (0 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Live Chat Widget |
Core Messaging (3 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 3)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Advanced Widget Customization | ||
| Chat Widget Customization | ||
| Custom Fields | ||
| Customize Chat Widget with Images | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Chat Ratings |
Forms (0 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Email Form When Unavailable | ||
| Pre-Chat Info Form |
History & Reporting (0 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Chat Transcripts | ||
| Unlimited Chat History |
Information (0 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Show Your Location |
Integration (2 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Engagement Hub | ||
| Integrations | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Operator Availability Schedules | ||
| Operator Dashboard |
Messaging (4 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Mobile (0 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Mobile-Optimized Chat Widget | ||
| iOS and Android Mobile Apps |
Moderation (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Chat Notifications | ||
| SMS Notifications |
Platform (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Canned Responses | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 2)
| Feature | Chaport | Pure Chat |
|---|---|---|
| SSL Encryption | ||
| SSL Security | ||
| Security Roles |
Self-Service (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Knowledge Base |
Social Media (0 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Show Twitter Feed |
Team Management (3 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Supervision |
Visitor Intelligence (0 vs 1)
| Feature | Chaport | Pure Chat |
|---|---|---|
| Visitor Information & Location Details |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Pure Chat (28)
Comprehensive Account Statistics and Reports
CSV Exports
Realtime Analytics
Visitor Tracking
Trigger-Based Actions and Alerts
File Transfer
Live Chat Widget
Advanced Widget Customization
Chat Widget Customization
Customize Chat Widget with Images
Email Form When Unavailable
Pre-Chat Info Form
Chat Transcripts
Unlimited Chat History
Show Your Location
Engagement Hub
Integrations
Operator Availability Schedules
Operator Dashboard
iOS and Android Mobile Apps
+ 8 more unique features
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