Chaport vs Olark
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 25) and more integrations (7 vs 4). Both start at $29/mo. Chaport has 56 unique features while Olark has 24 unique features, with 1 features in common.
| Chaport | Olark | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 25 |
| AI-Powered Features | 3 | 2 |
| Starting Price | $29/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI & Automation (0 vs 2)
| Feature | Chaport | Olark |
|---|---|---|
| AI-Powered Chatbots | ||
| Flexible Automation Bot |
Accessibility (0 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| WCAG 2.1 AA Accessibility Certification |
Add-ons (0 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| PowerUps |
Alerts (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 2)
| Feature | Chaport | Olark |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Automation Rules | ||
| Autoresponder | ||
| Chat Routing | ||
| Chatbots | ||
| Status Auto-Toggle |
Collaboration (3 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 3)
| Feature | Chaport | Olark |
|---|---|---|
| Live Chat | ||
| SMS Texting | ||
| Video Chat |
Compliance (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| Custom Fields | ||
| Customizable Chatbox | ||
| Widget Customization |
Data & Insights (0 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| Chat Transcripts & Search |
Data Collection (0 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| Custom Chatbox Forms |
Data Management (3 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | Olark |
|---|---|---|
| API & Integrations | ||
| Basic Integrations | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| Mobile Apps | ||
| Multi-Domain Support |
Productivity (3 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Reporting & Analytics (0 vs 2)
| Feature | Chaport | Olark |
|---|---|---|
| Advanced Reporting | ||
| Live Analytics & Reporting |
Responsive Design (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 1)
| Feature | Chaport | Olark |
|---|---|---|
| Comprehensive Security | ||
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Knowledge Base |
Support (0 vs 4)
| Feature | Chaport | Olark |
|---|---|---|
| Dedicated Account Manager | ||
| Email Support | ||
| Live Training | ||
| Professional Services |
Team Management (3 vs 3)
| Feature | Chaport | Olark |
|---|---|---|
| Agent Groups | ||
| Operator Roles | ||
| Role-Based Permissions | ||
| Shortcuts & Canned Responses | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Olark |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (56)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 36 more unique features
Only in Olark (24)
WCAG 2.1 AA Accessibility Certification
PowerUps
AI-Powered Chatbots
Flexible Automation Bot
Automation Rules
Chat Routing
SMS Texting
Video Chat
Customizable Chatbox
Chat Transcripts & Search
Custom Chatbox Forms
API & Integrations
Basic Integrations
Multi-Domain Support
Advanced Reporting
Live Analytics & Reporting
Comprehensive Security
Dedicated Account Manager
Email Support
Live Training
+ 4 more unique features
Want to build your own alternative to Chaport or Olark?
Analyze it with Reap