Chaport vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 80) and fewer integrations (7 vs 12). Starting price: Chaport at $29/mo vs LiveChat at $25/mo. Chaport has 51 unique features while LiveChat has 74 unique features, with 6 features in common.
| Chaport | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 80 |
| AI-Powered Features | 3 | 10 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 12 |
| Shared Features | 6 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Alerts (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 2)
| Feature | Chaport | LiveChat |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| ChatBot | ||
| Chatbots | ||
| Recurring Campaigns | ||
| Status Auto-Toggle |
Chat Tools (0 vs 14)
| Feature | Chaport | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (3 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Engagement (0 vs 5)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (2 vs 4)
| Feature | Chaport | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Fields | ||
| Language Support | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Chat Ratings |
Integration (2 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Messaging Channels (0 vs 10)
| Feature | Chaport | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Moderation (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Reporting & Analytics (0 vs 9)
| Feature | Chaport | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Responsive Design (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales & Ecommerce (0 vs 6)
| Feature | Chaport | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (1 vs 8)
| Feature | Chaport | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSL Encryption | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Self-Service (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 9)
| Feature | Chaport | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Operator Roles | ||
| Staffing Prediction | ||
| Teams | ||
| Work Scheduler | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | LiveChat |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (51)
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Live Chat
Multi-Channel Messaging
+ 31 more unique features
Only in LiveChat (74)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat Tags
Chat Transcripts
File Sharing
+ 54 more unique features
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