Chaport vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 42) and fewer integrations (7 vs 30). Starting price: Chaport at $29/mo vs Kayako at $35/mo. Chaport has 51 unique features while Kayako has 36 unique features, with 6 features in common.
| Chaport | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 42 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $29/mo | $35/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 30 |
| Shared Features | 6 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
Alerts (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Notifications |
Analytics (1 vs 4)
| Feature | Chaport | Kayako |
|---|---|---|
| CSAT Surveys | ||
| Chat Ratings | ||
| Reports & Analytics | ||
| Sentiment Analysis | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 4)
| Feature | Chaport | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Macros | ||
| Status Auto-Toggle | ||
| Workflow Builder |
Collaboration (3 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 12)
| Feature | Chaport | Kayako |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Compliance (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Kayako |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | Kayako |
|---|---|---|
| API Access | ||
| REST & JavaScript API | ||
| Webhooks | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 5)
| Feature | Chaport | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Saved Replies | ||
| Search | ||
| Search & Filters | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 3)
| Feature | Chaport | Kayako |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| SSL Encryption | ||
| Two-Factor Authentication |
Self-Service (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Knowledge Base |
Support Management (0 vs 11)
| Feature | Chaport | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (3 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Kayako |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (51)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Multi-Channel Messaging
+ 31 more unique features
Only in Kayako (36)
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Co-browsing
Multi-Channel Support
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
Custom Branding
API Access
Webhooks
Bulk Actions
+ 16 more unique features
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